Supportive Services Case Manager

Supportive Services Case Manager 

LOCATION: Harvard - 225 Harvard Ave E. Seattle

POSTING DATE: 04/08/2026

REPORTS TO: Supportive Services Manager

HOURS: Full-time, 40 hours per week, Monday-Friday 9AM-5:30PM, includes some on call evenings and weekends

PAY RANGE: $29.20 - $34.61 per hour

POSITION TYPE: Non-exempt position. This is unionized position, represented by Local 8 of the Office of Professional Employees International Union (OPEIU)

The Case Manager is responsible for assisting formerly homeless, asylum seeking individuals to stabilize in permanent housing, short-term service planning, maintaining relationships with community agencies and service providers, brief intervention and crisis response, providing informal counseling to clients as needed, information and referral assistance, income support and coordination of community-building activities.

Responsibilities:

Information and Referral/Case Management

• Build effective relationships with tenants.
• Provide information and referral to residents, including through distribution of written material.
• Maintain updated information tools for tenant use in accessing community resources. 
• Formally and informally assess tenants as to current level of functioning and social service needs.
• Offer case management for selected residents, either referred by building management as at risk of eviction or self-identified.        
• Make referrals or initiate services to address mental health, substance abuse, and disability issues wherever possible.
• Coordinate with local agencies to provide services that meet the needs of LIHI residents.  
• Work collaboratively with building management and Supportive Services staff to increase stability and retention of tenants in LIHI housing.

Community Building

• Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site activities for residents.
• Initiate and encourage resident involvement in community-building activities, such as community meetings, meals, and support groups.
• Produce needed written materials, including community newsletters.
• Contribute to the development of a community that values cultural diversity.  

Administrative

• Participate in staff meetings and planning sessions.
• Report regularly to Supportive Services Supervisor on programmatic issues.
• Maintain records of activities and contacts with tenants/agencies and case management records.
• Complete other records and reports appropriate to the position as directed.
• Assist staff with administrative and program work related to the operating of supportive housing and social service projects at LIHI.
• Assist with preparation of spreadsheets, grants, funding applications, correspondence and reports as relate to the housing programs.

Other

• Participate in public policy advocacy efforts including recruiting residents to attend public meetings and testify at hearings.
• Participate in fundraising for Supportive Services by providing information and feedback for grant applications; and helping establish community contacts.
• Perform other related duties as required.

Qualifications:

• Bachelor degree in Social Work or related field, or Associate degree with 3 years of experience. 
• At least two years experience working with a diverse population.
• Ability to work well with community agencies and resources.
• Excellent written and verbal skills.
• Current Washington State driver’s license.
• Computer experience.
• Must pass background check and drug screening test.

Physical Requirements for this position can be found here.

Benefits for this position (pro-rated for part time employees)

• Generous vacation and sick leave

• 10 paid holidays and 1 floating holiday

• Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)

• Employer-Paid Life and AD&D Insurance 

• 401k offered for unionized employees (through OPEIU8)

• 403b offered for non-union employees

• Employee Assistance Program

• Travel Assistance Program

• Aflac offered for all employees.

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.