JOB DETAILS

Head- Commercial claims

CompanyAon Corporation
LocationMumbai
Work ModeOn Site
PostedApril 13, 2026
About The Company
We exist to shape decisions for the better — to protect and enrich the lives of people around the world. Through actionable analytic insight, globally integrated Risk Capital and Human Capital expertise, and locally relevant solutions, our colleagues provide clients in over 120 countries with the clarity and confidence to make better risk and people decisions that help protect and grow their businesses.
About the Role

The Company Overview

Aon plc (NYSE: AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions.

 

Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

 

Aon Risk Insurance Broker India Private Limited, (formerly Global Insurance Brokers, amalgamated with

 

Aon India Insurance Brokers) licensed since 2003, is a composite insurance broker delivering insurance and reinsurance broking services to corporate clients in India.

 

Aon India has over 1200 colleagues across 17 locations in India.

 

Website: https://www.aon.com/apac/india/default.jsp

Job Dimensions (role and responsibilities):

  • Head Commercial Claims is responsible for driving Claims Functions across locations. They
  • They need to align the claims team vision and goal with the larger organization goal. They also collaborate with the Regional claims head to ensure regional initiatives get suitable attention.
  • They should take ownership for identifying talent from the market and building a robust claims team across the organization.
  • They are encouraged to nurture and develop talent within the existing team.
  • They should guarantee that expectations of internal (Brokers) as well as external collaborators (Clients) are met.
  • They must ensure that Claims management system utilization is done on optimum basis.
  • They will also need to engage with other important collaborators like insurers and surveyors.
  • They should also make sure that social media visibility on claims is improved.
  • They should also be responsible for direct involvement of all significant intricate claims.

Key Performance Indicators:

  • Build strong and stable claims team.
  • System utilization.
  • Engagement of collaborators – Calendarized approach to be adopted.
  • Ownership of extensive intricate claims
  • Ensuring visibility of claims services of Aon is adequately improved through social media, client seminars etc.
  • Improved turnaround time and reduced aging trends.

Skills and Attitude:

  • Strong communication skills
  • Leadership skills in identifying and developing talent
  • Process and cost efficiency
  • Ownership of Claims resolution
  • Independent decision making
  • Negotiation skills
  • Collaborator management skills
  • Technical expertise to manage large complex claims
2570548
Key Skills
Claims managementLeadershipTalent developmentCommunication skillsProcess efficiencyCost efficiencyNegotiation skillsCollaborator managementTechnical expertiseDecision makingStrategic planningData analysis
Categories
Finance & AccountingManagement & LeadershipConsultingCustomer Service & Support
Job Information
📋Core Responsibilities
The Head of Commercial Claims is responsible for driving claims functions across locations and aligning the team's vision with organizational goals. They will manage complex claims, oversee system utilization, and foster relationships with insurers, surveyors, and clients.
📋Job Type
full time
📊Experience Level
10+
💼Company Size
93206
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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