JOB DETAILS

IT Help Desk Intern

CompanyThe American Institute of Architects
LocationWashington
Work ModeOn Site
PostedApril 14, 2026
About The Company
The American Institute of Architects (AIA) is the leading professional membership organization for licensed architects, emerging professionals, and allied partners. Its headquarters is in Washington, DC, with approximately 200 employees and 300 local chapters. The AIA serves its members through advocacy, information, and community. We carry out our goals through advocacy, information, and community. Each year AIA: *Sponsors hundreds of continuing education experiences to help architects maintain their licensure *Sets the industry standard in contract documents with more than 100 forms and contracts used in the design and construction industry *Provides countless Web-based resources for emerging architecture professionals *Conducts market research and provides analysis of the economic factors that affect the business of architecture (add the asterisk) *Hosts the annual AIA Conference on Architecture *Serves as an advocate of the architecture profession *Champions architects’ future by enhancing public belief in the value of design *Promotes design excellence and outstanding professional achievement through an awards program Follow us here for news from AIA!
About the Role

About AIA

The American Institute of Architects (AIA) is the leading professional association for licensed architects, emerging professionals, and allied partners in the United States, representing more than 100,000 members across 270+ state and local components. AIA advocates at every level of government on issues central to the profession and the public: housing affordability, building codes and resilience, professional licensure, climate action, and procurement reform.

Position Summary:
 The IT Help Desk Summer Internship is a structured, engaging eight-week experience designed for students interested in IT field. Interns will gain hands-on experience supporting service desk operations and key projects such as laptop provisioning, and end-user technical support, while developing professional and technical skills for entry-level IT roles.

Responsibilities:

  • Support IT Help Desk and service desk operations
  • Assist with laptop provisioning, imaging, deployment, and refreshes
  • Provide first-level support for hardware, software, and access issues
  • Assist with asset inventory and device lifecycle management
  • Participate in team projects, training, and process improvements

 Qualifications:

  • Currently enrolled in a college or university in an IT-related field
  • Basic knowledge of Windows/macOS and common applications
  • Strong interest in IT support and customer service

Skills & Competencies Gained

  • Hands-on IT Help Desk and service desk experience
  • Laptop provisioning and asset management skills
  • IT ticketing system and troubleshooting experience
  • Professional communication, teamwork, and customer service skills

 

Learning Opportunities

  • Laptop deployment and refresh initiatives
  • Service desk documentation and knowledge base creation
  • IT asset inventory and lifecycle projects

Internship Details

This is an 8-week, full-time, internship scheduled from June 15, 2026, through August 7, 2026. The selected candidate will be required to report onsite to the AIA Global Campus 5 days per week.

Eligible applicants must be authorized to work in the United States. Visa sponsorship is not available for this position.

Application Instructions

Submit a resume and cover letter by May 13, 2026. Your cover letter should address why you want this internship. Applicants selected for an interview will be contacted with next steps.


Key Skills
IT Help DeskService Desk OperationsLaptop ProvisioningImagingDeploymentHardware SupportSoftware SupportAsset InventoryDevice Lifecycle ManagementTroubleshootingTicketing SystemCustomer ServiceCommunicationTeamworkWindowsMacOS
Categories
TechnologyCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The intern will support IT help desk operations, including laptop provisioning, imaging, and deployment. They will also assist with asset inventory management and provide first-level technical support for hardware and software issues.
📋Job Type
intern
📊Experience Level
0-2
💼Company Size
1710
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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