Senior Associate - HR

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Recruitment & Selection

• Manage the end‑to‑end recruitment cycle across multiple roles and departments
• Partner with hiring managers to understand role requirements and workforce needs
• Source candidates using job boards, referrals, talent pools, and direct headhunting
• Screen CVs and conduct initial interviews (telephonic, virtual, or face‑to‑face)
• Coordinate and participate in competency‑based interviews
• Conduct reference and background checks in line with company policy
• Ensure a smooth handover to the Admin and Operations teams

Stakeholder Management

• Build strong working relationships with hiring managers and HR colleagues
• Act as a trusted advisor on recruitment best practice and market insights

Employer Branding & Candidate Experience

• Promote the organisation as an employer of choice
• Ensure a professional, positive candidate experience throughout the hiring process
• Maintain timely and transparent communication with candidates

Compliance, Reporting & Process Improvement

• Ensure recruitment processes comply with labour legislation, EE targets, and internal policies
• Maintain accurate data on all applicable WNS systems
• Produce recruitment metrics and reports (time‑to‑fill, cost‑per‑hire, quality of hire)
• Continuously improve recruitment processes and sourcing strategies

• Matric
• Miniumum 1 year recruitment experiance within a BPO environment