JOB DETAILS
Crisis Intervention Specialist – Graveyard Shift
CompanyCrisis Connections
LocationSeattle
Work ModeOn Site
PostedApril 15, 2026
About The Company
Mission: To foster resilience and wellbeing for all by connecting people to accessible and compassionate support.
Crisis Connections has been at the heart of the Seattle-King County safety net for 50 years. We provide a variety of text, chat and phone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State.
Our core services include:
- King County 988 & Regional Crisis Lines: Immediate assistance for people experiencing emotional distress, mental health crisis, or considering suicide. All calls are anonymous and confidential. Available 24/7/365.
- WA Recovery Help Line: A statewide resource for people struggling with mental health, substance abuse, or problem gambling.
- King County 2-1-1: Provides expert assistance in finding community resources and health/human services. Need help but don’t know where to turn? Dial 2-1-1.
- Teen Link: An anonymous and confidential help line for youth, answered by teen volunteers. Phone and chat are available every evening from 6-10pm. Teen Link also provides youth suicide prevention trainings in area schools.
- WA Warm Line: A statewide peer support help line for people living with mental illness.
- Survivors of Suicide: Support groups for anyone who's lost a loved one to suicide.
For more information visit: www.crisisclinic.org
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Crisis Connections is a non-profit agency registered with the Secretary of State as a charitable organization. We are state-licensed as an emergency telephone service and chemical dependency provider. We are accredited by the Alliance of Information & Referral Systems and CONTACT USA.
Crisis Connections is an equal opportunity employer and service provider.
About the Role
Description
Crisis Intervention Specialist – Graveyard Shift
Make a difference when it matters most. When people are facing their hardest moments, they need calm, skilled support—right now. As a Crisis Intervention Specialist, you’ll play a critical behind-the-scenes role on our 24/7 Regional Crisis Line, supporting frontline phone workers and ensuring callers receive compassionate, effective care during overnight hours. This is a meaningful opportunity for experienced behavioral health professionals who thrive in fast-paced environments and want their work to directly impact individuals, families, and communities.
Why this role matters
- You help guide real-time crisis responses that can save lives
- You support and strengthen frontline staff during emotionally demanding calls
- You’re part of a mission-driven organization focused on resilience, access, and compassion
What you’ll do
- Provide real-time clinical guidance to crisis line Phone Workers and Screeners
- Support assessment, intervention planning, and crisis resolution
- Offer debriefing and emotional support to staff after challenging calls
- Monitor call activity to ensure timely, high-quality responses
- Coordinate care and resources with hospitals and community partners
- Maintain clear, accurate clinical documentation
- Participate in training, quality improvement, and team collaboration
Requirements
What we’re looking for
- Background in behavioral health, crisis intervention, or substance use services
- Ability to stay calm, focused, and compassionate in high-stress situations
- Strong communication, clinical judgment, and teamwork skills
- Comfort working with multiple technology systems at once
- Education/experience that meets one of the following:
- High School Diploma or GED + 4 years of behavioral health experience
- OR a related degree with corresponding experience (Associate, Bachelor’s, or Master’s)
- Agency Affiliated Counselor (AAC) credential through the WA Department of Health required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.
Schedule & Pay
- Graveyard / after-hours shifts, including nights, weekends, and holidays
- $27.87/hour + $2.00/hour graveyard differential
- Full-time and part-time opportunities available
Location
- In-person role at our Seattle Call Center
Benefits you’ll appreciate
- Medical, dental, and vision coverage
- Generous paid time off and 12 paid holidays
- 403(b) retirement plan and annual wage increases
- Transit and parking benefits
- Ongoing training, supervision, and career growth opportunities
- A supportive, mission-driven team that values collaboration and well-being
If you’re passionate about crisis work and want to make a real impact during overnight hours, we encourage you to apply and be part of a team that shows up when it matters most.
Key Skills
Crisis interventionBehavioral healthClinical guidanceAssessmentIntervention planningCrisis resolutionDebriefingEmotional supportClinical documentationQuality improvementTeam collaborationCommunicationClinical judgmentSubstance use services
Categories
Social ServicesHealthcareCustomer Service & Support
Benefits
Medical coverageDental coverageVision coveragePaid time offPaid holidays403(b) retirement planAnnual wage increasesTransit benefitsParking benefitsOngoing trainingSupervisionCareer growth opportunities
Job Information
📋Core Responsibilities
Provide real-time clinical guidance and support to crisis line staff during overnight hours. Coordinate care with community partners and maintain accurate clinical documentation.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
278
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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