Description

Assistant General Manager

Home2 Suites by Hilton – Plymouth, MN Managed by Golder Hospitality 

Are you ready to step into a leadership role where no two days are the same, your impact is seen and felt daily, and you get to help create memorable guest experiences? If you’re passionate about hospitality, love leading teams, and thrive in a fast-paced environment, this may be your perfect next step. Home2 Suites Minnetonka is looking for an energetic, hands-on, and driven Assistant General Manager to partner with the General Manager in leading our team, supporting operations, and ensuring every guest feels welcomed, valued, and cared for. This isn’t a “sit behind the desk” kind of role. This is a roll-up-your-sleeves, jump-in, lead-by-example leadership opportunity where you help set the tone, culture, and standard for excellence.  

What You’ll Be Doing

Lead the Day-to-Day Operations

• Partner with the General Manager to ensure smooth and successful daily hotel operations
• Jump in where needed — front desk, guest support, problem solving, and team leadership
• Regularly cover front desk shifts and support peak operational times
• Serve as the Manager on Duty during scheduled shifts and weekends

Be a Visible, Supportive Leader

• Inspire, motivate, and support team members across all departments
• Help hire, train, coach, and develop a strong and engaged team
• Foster a positive, accountable, and fun work culture
• Lead by example — your attitude sets the tone

Create Exceptional Guest Experiences

• Interact with guests daily and ensure they feel genuinely welcomed
• Resolve guest concerns with professionalism, urgency, and care
• Monitor guest feedback and help drive continuous improvement

Help Drive Hotel Performance

• Support financial goals, cost control, and operational efficiency
• Help ensure brand standards and Golder Hospitality expectations are consistently met
• Assist in maintaining a clean, safe, and well-maintained property

Schedule & Availability Expectations ?

Hospitality never sleeps — and neither does great leadership. This role includes:

• Working a variety of scheduled shifts based on business needs
• Regular shifts between 3:00 PM – 11:00 PM
• Weekend shifts typically between 7:00 AM – 3:00 PM, serving as the Manager on Duty
• Participating in the on-call rotation to support the team and property when needed
• Flexibility to support operations during high occupancy periods and team coverage needs

This role is perfect for someone who enjoys being actively involved in hotel operations and supporting their team when it matters most.

What We Offer You

• Paid Time Off
• Health Insurance Stipend
• Bonus Plan
• Paid Holidays
• Growth and advancement opportunities
• Travel discounts at Hilton branded hotels

What We’re Looking For

Someone who is:

• Passionate about hospitality and people
• A natural leader who leads with positivity and accountability
• Hands-on, proactive, and solution-oriented
• Organized, dependable, and detail-focused
• Calm under pressure and confident making decisions
• Excited to grow into future General Manager opportunities

Requirements

 Skills and Qualifications:

• Proven experience in hotel management or a similar leadership role within the hospitality industry
• Prior hotel leadership experience (Supervisor, Assistant Manager, or Department Leader)
• Strong leadership, communication, and problem-solving skills
• Sound understanding of hotel operations, including front desk, housekeeping, and maintenance
• Financial acumen with experience in budgeting, forecasting, and revenue management
• Ability to handle guest concerns with professionalism and tact
• Flexibility to work various shifts, including evenings, weekends, and holidays

Experience:- Any combination of education, training or experience that provides the required knowledge, skills, and abilities to effectively perform the duties- The Home2 Suites Minnetonka is a 102-room hotel and comparable hotel size and scope of experience is preferred  We offer a vibrant work environment that values growth, innovation, and teamwork. Join us and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry.