JOB DETAILS

Manager

Companyhktservice
LocationHong Kong
Work ModeOn Site
PostedApril 26, 2026
About The Company
HKT is a technology, media, and telecommunication leader with more than 150 years of history in Hong Kong. As the city’s true 5G provider, HKT connects businesses and people locally and globally. Our end-to-end enterprise solutions make us a market-leading digital transformation partner of choice for businesses, whereas our comprehensive connectivity and smart living offerings enrich people‘s lives and cater for their diverse needs for work, entertainment, education, well-being, and even a sustainable low-carbon lifestyle. Together with our digital ventures which support digital economy development and help connect Hong Kong to the world as an international financial centre, HKT endeavours to contribute to smart city development and help our community tech forward. HKT is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023. For more information, please visit www.hkt.com. LinkedIn: linkedin.com/company/hkt
About the Role

Your Role

  • Lead process re-engineering to streamline and automate operations.

  • Design insightful reports and dashboards for management review.

  • Apply AI and RPA to automate repetitive tasks, espeically commission administration.

  • Develop end-user computing (EUC) solutions to support commission and incentive programs.

  • Oversee performance and reward systems with continuous improvement and SLA compliance.

  • Manage system enhancement projects from planning to execution.

  • Strengthen internal controls for accuracy, transparency, and audit readiness.

  • Build team capabilities in data analytics and automation.

  • Partner with cross-functional teams on performance tracking for new products and campaigns.

 

To Succeed in this Role

  • Bachelor’s degree in Information Technology, Computer Science, or related disciplines.

  • At least 7 years of relevant experience, preferably in the telecommunications industry, including 3+ years in a leadership role within a scalable organization.

  • Understanding of Robotic Process Automation (RPA), AI tools, or Power Apps is an advantage.

  • Proven track record in process improvement and development of Standard Operating Procedures (SOPs).

  • Excellent communication and interpersonal skills in Cantonese, English, and Putonghua.

Key Skills
Process Re-engineeringAutomationData AnalyticsRobotic Process AutomationAI ToolsPower AppsProject ManagementInternal ControlsPerformance TrackingLeadershipSOP DevelopmentCommunicationInterpersonal SkillsCommission AdministrationEnd-user Computing
Categories
Management & LeadershipTechnologyData & AnalyticsFinance & Accounting
Job Information
📋Core Responsibilities
The manager will lead process re-engineering and automation initiatives using AI and RPA to streamline commission administration and operations. They are also responsible for overseeing performance systems, managing system enhancement projects, and building team capabilities in data analytics.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
8290
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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