JOB DETAILS
Service Manager
CompanySentinel Dock & Door Solutions
LocationMississauga
Work ModeOn Site
PostedApril 18, 2026

About The Company
No description available for this Company.
About the Role
<p class="MsoNormal"><strong><span style="font-size: 11.0pt; line-height: 115%;">Sentinel Dock & Door Solutions </span></strong><span style="font-size: 11.0pt; line-height: 115%;">is a leading Canadian provider of commercial dock and door services. </span><strong><span style="font-size: 11.0pt; line-height: 115%;">Sentinel</span></strong><span style="font-size: 11.0pt; line-height: 115%;"> is a growing platform of partner brands built on deep technical expertise and disciplined execution. As we continue to scale - both organically and through acquisition - consistent performance depends on strong technical capability and aligned leadership across all brands.</span></p><p class="MsoNormal"><span style="font-size: 11.0pt; line-height: 115%;">The<strong> Service Manager </strong>located at<strong> Pro-Door </strong>plays a critical role in leading a team of technicians, to ensure timely and efficient service delivery, and manage customer relationships while maintaining the highest standards of quality and safety. </span></p><p class="MsoNormal"><strong><u><span style="font-size: 11.0pt; line-height: 115%;">Key Responsibilities</span></u></strong><u><span style="font-size: 11.0pt; line-height: 115%;"> </span></u></p><ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Supervise and manage a team of service technicians, ensuring all work is completed in a timely, professional, and safe manner</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Provide guidance and technical support to the service team on troubleshooting, repairs, installations, and maintenance of dock and door equipment</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Schedule and dispatch technicians for service calls and coordinate with customers to ensure service expectations are met.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Conduct on-site inspections and quality control checks to ensure all work meets company standards and customer expectations.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Develop and maintain positive relationships with clients, providing regular updates and addressing concerns promptly.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Ensure compliance with all safety regulations, industry standards, and company policies.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Maintain inventory of parts and tools, ensuring that the service team has the necessary resources to complete jobs.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Assist with training and development of new technicians and promote ongoing professional development within the team.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Manage service reports, work orders, and job documentation to track job progress, time, and materials used.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Handle customer complaints and service issues in a professional and efficient manner, working to resolve issues promptly.</span></li><li class="MsoNormal" style="mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Collaborate with sales teams to identify opportunities for additional services and upgrades.</span></li></ul><p class="MsoNormal"><strong><u><span style="font-size: 11.0pt; line-height: 115%;">Qualifications </span></u></strong></p><ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Proven experience in the dock and door industry, with strong knowledge of the systems and equipment used.</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Previous experience in a supervisory or leadership role is required.</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Strong troubleshooting and problem-solving skills.</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Ability to work under pressure and manage multiple tasks simultaneously</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Excellent communication and interpersonal skills.</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Detail-oriented with a focus on quality and safety.</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Ability to work both independently and as part of a team.</span></li><li class="MsoNormal" style="mso-list: l1 level1 lfo2; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Valid driver’s license and ability to travel to customer sites.</span></li></ul><p class="MsoNormal"><strong><u><span style="font-size: 11.0pt; line-height: 115%;">The Profile </span></u></strong></p><ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Ability to motivate, guide, and support a team of technicians to ensure high performance and service quality</span></li><li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Quick thinking and ability to find effective solutions for technical issues, customer concerns, or service delays</span></li><li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Clear, concise, and effective communication with technicians, customers, and management to address needs and concerns.</span></li><li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Strong sense of customer service, with a focus on maintaining positive relationships and ensuring customer satisfaction.</span></li><li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Strong commitment to adhering to safety protocols, ensuring that both team members and clients are safe at all times.</span></li><li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Collaborative and willing to work closely with others to achieve common goals, while also taking initiative when necessary.</span></li><li class="MsoNormal" style="mso-list: l2 level1 lfo3; tab-stops: list .5in;"><span style="font-size: 11.0pt; line-height: 115%;">Dependable, with the ability to follow through on tasks and commitments, ensuring that projects are completed on time and to specification.</span></li></ul><p class="MsoNormal"><strong><span style="font-size: 11.0pt; line-height: 115%;">Total compensation range</span></strong><span style="font-size: 11.0pt; line-height: 115%;">: $80,000–$95,000, commensurate with experience. </span></p>
Key Skills
Team LeadershipTechnical TroubleshootingService DispatchingQuality ControlCustomer Relationship ManagementSafety ComplianceInventory ManagementStaff TrainingWork Order ManagementProblem SolvingCommunicationInterpersonal SkillsDock and Door SystemsIndustrial Equipment Maintenance
Categories
Management & LeadershipTradesCustomer Service & SupportManufacturingConstruction
Job Information
๐Core Responsibilities
The Service Manager is responsible for supervising a team of technicians to ensure efficient service delivery, maintenance, and repair of dock and door equipment. They also manage customer relationships, ensure safety compliance, and oversee daily operations including scheduling and inventory management.
๐Job Type
full time
๐ฐSalary Range
CA$80,000 - CA$95,000
๐Experience Level
5-10
๐ผCompany Size
20
๐Visa Sponsorship
No
๐ผLanguage
English
๐ขWorking Hours
40 hours
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