JOB DETAILS

Service Desk Agent

CompanyNetcompany
LocationBrussels
Work ModeOn Site
PostedApril 16, 2026
About The Company
Netcompany is the fastest growing and most successful IT service company in Northern Europe. Today, we lead the way with digitalisation in Northern Europe, building modern IT solutions and introducing advanced use of technology for large global customer, side by side in agile teams. Netcompany leads the way in the next generation of IT consulting, with keen focus on Customer Value, Speed and Guaranteed delivery. We build IT solutions through agile delivery methods with speed to market. Our solutions are based on modern legacy free technology and industry standards. We build scalable robust solutions that will adapt to changing business needs, fully anchored in the organization. We know what it takes to build, operate and maintain IT solutions across all sectors and industries. We constantly challenge and innovate, and ensure that Development and Operations resources work together to ensure stability with speed. Netcompany’s vision is to be the leading digital Challenger in Northern Europe. We help Northern European businesses become future digital winners. The clients of Netcompany are large companies from a diverse array of industries and the public sector. Current and recent clients include: Danish Customs and Tax Administration (SKAT), ATP, Carlsberg, Royal Danish Ministry of Foreign Affairs, Ørsted, Airbus, Ministry of Justice (UK), Sodexo, Oslo Local Authority and Post Nord to name a few. We are headquartered in Copenhagen and besides the offices in Denmark, we are located in UK, Netherlands, Poland, Norway and Vietnam, with an employee count of more than 8900+. Privacy policy: https://www.netcompany.com/int/Privacy-Policy
About the Role

Company Description

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ 

Job Description

Are you ready to discover the role of a Service Desk Agent in Netcompany?

As a Service Desk Agent, you will:

  • Perform Digital Workplace support activities.
  • Manage all types of user interactions (phone, ticketing portal, chat, messaging).
  • Provide user guidance and support regarding the use services, software and applications.
  • Follow-up of incidents and user requests.

Qualifications

What would make you a fit for the role:

  • University degree in Computer Science or other relevant field.
  • Minimum 1 year of IT support experience, including 1st Line duties.
  • Solid knowledge of network setup, protocols, and antivirus management.
  • Proficiency in backup/restore procedures, patching, and software deployment.
  • Understanding of printing/scanning systems and troubleshooting.
  • Excellent communication skills in English and French (minimum B2 level).
  • At least one relevant certification (e.g., MCSA Windows 10, Microsoft 365 Certified, Google IT Support, MOS, or equivalent) would be a plus.

Additional Information

Being a part of the Netcompany team, you will be provided with:  

  • Opportunity to work in a modern environment. 
  • Competitive compensation & benefits package 
  • Hospitalization plan 
  • Hybrid working model 
  • Meal allowance 
  • Mobility budget or commuting allowance (if applicable)
  • Well-being activities (on premises) 
  • Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings) 
  • Personalized development plan for targeted career growth 

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

#LI-PG1

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/

Key Skills
IT supportNetwork setupAntivirus managementBackup and restoreSoftware deploymentTroubleshootingWindows 10Microsoft 365Google IT SupportCommunication skillsFrenchEnglishTicketing systemsPatching
Categories
TechnologyCustomer Service & SupportSoftware
Benefits
Hospitalization planHybrid working modelMeal allowanceMobility budgetCommuting allowanceWell-being activitiesContinuous learning opportunitiesUdemy for Business access
Job Information
📋Core Responsibilities
The Service Desk Agent will perform digital workplace support activities and manage user interactions across various channels including phone, chat, and ticketing portals. They are responsible for providing user guidance on software and applications while following up on incidents and service requests.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
8233
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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