JOB DETAILS

Automotive Service Advisor

CompanyMills Automotive Group
LocationBaxter
Work ModeOn Site
PostedApril 16, 2026
About The Company
The Mills Automotive Group is a family-owned automotive group with several business locations in Minnesota. These include five Automotive Dealerships, a Major Collision Repair Center, a Truck Repair / Service Center and an Automotive Parts Warehouse / Distributor. We also specialize in vehicle customization with our Mills Auto Xtreme team, offering custom vehicle wraps, accessories and other custom features. New Vehicle Franchises include Ford, Lincoln, GM, Buick, Chrysler, Dodge, Ram, Jeep, Toyota, Nissan, and Honda. We also have many quality preowned vehicles at each of our dealership locations.
About the Role

Description

This position acts as the main contact between our Guests and our Service Department. This position is responsible for managing Guest interactions, assessing vehicle issues, explaining repairs and costs, and ensuring timely service delivery. Their role involves excellent Guest service, problem-solving, and strong communication skills.


Automotive knowledge and experience are a plus, though they are not required. We have outstanding training opportunities available for those willing to grow.

Primary Responsibilities:

  • Positively greet Guests, listen to Guest concerns, and explain service options.
  • Diagnose vehicle issues based upon Guest descriptions and vehicle inspections.
  • Turn Guest requests into actionable work orders for our technicians.
  • Provide accurate quotes/estimates for repairs.
  • Effectively manage Guest appointments and coordinate with technicians.
  • Keeping Guests informed about the status of repairs and changes.
  • Addressing and resolving Guest complaints.
  • Maintain positive Guest relationships to encourage repeat business.
  • Sell additional services and products when recommended.
  • Maintain accurate Guest records and service history.

The workdays for this position are Monday through Friday, with a rotational Saturday. Our facilities are always closed on Sunday. The work hours are either 7:00am to 5:00pm or 8:00am to 6:00pm.


This position is paid on a commission/incentive-based Pay Plan. $38-$70k+/year (commission based). The compensation is comprised of a Base Draw and incentives for key metrics of Guest Service, payable labor sales, and other potential incentives. There is no limit or cap on the incentive amounts!


We offer YOU:

  • Opportunity for growth and advancement within our Company!
  • Leader in our industry for overall Employment Package!
  • Medical Insurance
  • Dental Insurance
  • Vision Plan
  • Health Savings Account
  • Cafeteria Plan
  • Life Insurance
  • Employer sponsored 401(k) & potential Profit Sharing
  • Paid Time Off
  • Designated Paid Holidays

The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company!

Mills - A Trusted Tradition Since 1922!

Key Skills
Customer ServiceProblem-solvingCommunication SkillsAutomotive KnowledgeVehicle DiagnosticsWork Order ManagementQuote EstimationAppointment SchedulingSalesRecord Keeping
Categories
Customer Service & SupportRetailTrades
Benefits
Medical InsuranceDental InsuranceVision PlanHealth Savings AccountCafeteria PlanLife Insurance401(k)Profit SharingPaid Time OffPaid Holidays
Job Information
📋Core Responsibilities
The Service Advisor acts as the primary liaison between guests and the service department, managing interactions and vehicle repair processes. They are responsible for diagnosing vehicle issues, creating work orders, providing repair estimates, and ensuring timely communication with guests.
📋Job Type
full time
💰Salary Range
$38,000 - $70,000
📊Experience Level
0-2
💼Company Size
140
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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