JOB DETAILS

Business Systems Support

CompanyPick n Pay
LocationGqeberha
Work ModeOn Site
PostedApril 17, 2026
About The Company
Welcome to Pick n Pay, where family values and customer-centricity converge to create an unparalleled shopping experience. Since 1967, when the visionary Raymond Ackerman championed the cause of consumers by acquiring the first few stores, the Ackerman family's dedication has steered our journey of growth and expansion. Today, Pick n Pay stands tall across South Africa, Botswana, Zambia, and Lesotho, embodying our commitment to serving communities far and wide. Additionally, we proudly hold a 49% share in TM Supermarkets, a Zimbabwean retail giant, further extending our reach and impact. Our core offering spans groceries, clothing, and general merchandise, tailored to meet the diverse needs of our customers. But our dedication doesn't stop there. We go beyond the ordinary, offering value-added services that align with the evolving expectations of our patrons. The Group strives to address socio-economic challenges through the supply of high-quality, affordable food for all customers, while providing significant employment and economic opportunities across its value chain. To ensure utmost convenience and accessibility, Pick n Pay operates through various store formats, including both franchised and owned establishments. Whether you step into our stores for a quick grocery run or a leisurely shopping spree, expect nothing less than a seamless and enriching experience at Pick n Pay—the quintessential family store focused on you, our valued customer.
About the Role

It's fun to work in a company where people truly BELIEVE in what they're doing!

Are you a detail-driven retail professional with a strong systems mindset and a passion for operational excellence? We’re looking for a Business System Support Specialist to play a critical role in enabling store success through hands-on technical support, data accuracy and operational guidance.
This is a high-impact role where you’ll act as the first line of support across store systems and processes, ensuring seamless operations, accurate reporting and empowered store teams.

Minimum Requirements

Matric (essential)

1–3 years’ store systems experience essential

Previous experience in an administrative or support role

Exposure to inventory management 

SAP RE modules experience is essential

BI Analysis

Competencies

Good analytical and reporting capability

High attention to detail and commitment to accuracy

Effective planning and organisational skills

A proactive, solutions-oriented mindset

Strong business acumen with an understanding of retail operations

Excellent communication and stakeholder engagement skills

Ability to work collaboratively while maintaining assertiveness and accountability

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Key Responsibilities

Systems & Technical Support

Provide telephonic and online SAP support to store users

Troubleshoot and resolve system-related queries efficiently

Act as the go-to expert for store applications and processes

In-Store Enablement & Coaching

Deliver on-the-ground support, coaching and guidance to store teams

Build capability to ensure consistent execution of systems and processes

Stock & Inventory Management

Support stock take preparation, execution and reporting

Assist with inventory-related processes including receiving, roster orders and reconciliations

Ensure timely resolution of inventory queries

Reporting & Data Insights

Generate and analyse operational reports

Identify trends, highlight deviations and recommend corrective actions

Deliver accurate, timely and actionable insights to support decision-making

Administration & Data Integrity

Resolve administrative queries and provide practical solutions

Maintain high standards of data accuracy and integrity

Liaise with the Data Management team to resolve data-related issues

Store Support (new and closures)

Assist with new store openings, ensuring systems and processes are correctly implemented from day one

Provide systems support during store closures

Closing Date: 27 April 2026

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Discover who we are

Key Skills
SAPInventory ManagementData AnalysisTechnical SupportRetail OperationsReportingTroubleshootingStakeholder EngagementAdministrative SupportBusiness AcumenCoachingData IntegrityPlanningAnalytical Skills
Categories
RetailCustomer Service & SupportTechnologyAdministrativeData & Analytics
Job Information
📋Core Responsibilities
Provide technical support for SAP systems and store applications while coaching store teams on operational processes. Manage inventory accuracy, generate operational reports, and assist with new store openings and closures.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
33069
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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