Part-time Senior Citizen Specialist

Description

Rate:  $17.00 hourly, not to exceed 28 hours weekly

General Purpose of Position

The Part-Time Senior Specialist is responsible for coordinating, scheduling, and overseeing daily operations of the F.L.E.R.T. (Florissant Local Elderly Resident Transportation) Bus program. This position ensures safe, reliable, and efficient curb-to-curb transportation services for senior residents within the City of Florissant while providing excellent customer service.

Major Duties and Responsibilities

• Schedule and manage daily transportation requests for the FLERT Bus program
• Answer incoming calls and coordinate trip reservations in accordance with program guidelines
• Maintain scheduling logs, rider records, and trip records
• Coordinate routes to maximize efficiency and service delivery
• Communicate daily schedules and updates with bus drivers
• Ensure compliance with reservation policies, including advance notice requirements for regular and medical appointments
• Assist seniors with trip planning and provide clear program information
• Monitor and adjust schedules as needed for cancellations, delays, or emergencies
• Coordinate transportation for special events including city-sponsored activities, flu shot clinics, tax appointments, and Mayor’s Town Hall meetings
• Ensure accessibility accommodations, including wheelchair-accessible transportation, are properly scheduled
• Provide excellent customer service to senior residents, caregivers, and the public
• Maintain confidentiality of participant information
• Assist with reporting, data tracking, and program evaluation as needed
• Assists the public and answers all questions regarding senior citizen issues
• Exhibits a professional image, behavior, appearance and demeanor at all times 
• Answers phones and takes questions in person
• Researches senior citizen issues
• Obtains services for senior citizens when appropriate
• Refers senior citizens to other organizations when necessary
• Performs record keeping for Senior Office
• Maintains emergency information for seniors participating in events and programs
• Performs all other record keeping as necessary 

Physical demands of this position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Requirements

Minimum Qualifications:

• High school diploma or equivalent required 
• Previous experience in customer service, scheduling, dispatching, or senior services preferred 
• Strong organizational and time-management skills 
• Ability to manage multiple schedules and prioritize effectively 
• Excellent communication and interpersonal skills 
• Proficiency in Microsoft Office and/or scheduling software 
• Ability to work independently and make sound decisions

Preferred Qualifications:

• Experience working with senior populations 
• Knowledge of the City of Florissant streets and locations 
• Experience in transportation coordination or logistics

Work Schedule:

• Part-time, Monday-Friday between 8:30 a.m. – 12:30 p.m. 
• Occasional weekend hours may be required based on program needs

While performing the duties of this job, the employee is frequently required to walk, sit, and talk or hear. The employee is occasionally required to use hand to finger, handle, feel or operate objects, tools or controls and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee is required to move tables and chairs when necessary. The employee is required to lift up to 20 pounds when executing the Food Bank Program. The employee is required to lift tubs up to 20 pounds when setting and decorating for Senior Citizen Events. The employee is required to lift up to 20 pounds when setting up the coffee pots and serving equipment for the lunch program. The employee is required to lift up to 20 pounds when receiving and organizing shipments of supplies.