Intake Supervisor

Description

 Summary: Responsible for assisting in the daily operations of the radiology office with responsibilities including, but not limited to, those outlined below.  

Duties and Responsibilities include the following. Other duties may be assigned. 

1. Resolves issues in a real-time environment; to proactively prevent issues that impact facility or physician satisfaction 
2. Demonstrates flexibility and creativity in the operation of the radiology office and interaction among ordering facilities, Radiologists, patients, and employees, while operating department in a fiscally responsible manner.  
3. Facilitates and assures top quality communication among patients, doctors, and employees.  
4. Maintains deadlines, prioritizes company assignments, and maintains professional composure under pressure and dynamic conditions.  
5. Leads conflict resolution and maintains a constructive working relationship with employees at all levels of the organization.  
6. Fosters a workplace consistent with the values and vision of the company.  
7. Investigates and corrects customer service issues or complaints. 
8. Responsible for ensuring orders, images and reports are processed in a timely manner meeting the customer expectations.  
9. May be required to backfill for Intake Specialists as needed.

  Supervisory Responsibilities: 

1. Develop and maintain an effective department through the training, motivation, and review of Intake personnel.  
2. Discuss job performance problems with employees to identify causes and issues and to work on resolving them. 
3. Implement departmental policies, procedures, and service standards in conjunction with management.  
4. Supervise the intake department to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems. 
5. Review records and reports pertaining to activities such as production, in order to verify details, monitor work activities, and evaluate performance.   

Requirements

Qualifications: 

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Education/Experience:

 Minimum 3-5 years working in a position in the medical field with at least 2 years in a supervisory position.

Language Ability: 

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. 

Math Ability: 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 

Reasoning Ability: 

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand, walk, use hands; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee is frequently required to sit. The employee may occasionally be required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and peripheral vision.  

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.