SR OPERATIONS DIRECTOR

Description

Senior Director of Operations

Location: Corporate HQ St. Louis MO

Organization: Bridgemark Healthcare / Helia Healthcare / Palladian Management

Reports to: Owner/President

A Lead Operations Role That Matters—Across an Entire Organization

At Bridgemark Healthcare, operational excellence is how we deliver exceptional care. We are seeking a Senior Director of Operations to provide enterprise level leadership across our long-term care portfolio.

This is a rare and highly visible opportunity for a proven operations executive who is ready to be the right hand of the company owner and who knows how to drive performance, lead leaders, and balance quality care with strong financial outcomes.

The Opportunity

As Senior Director of Operations, you will oversee multi-site operations across twenty-one skilled nursing, long term care, and assisted living communities. You will partner closely with corporate operations managers, clinical leadership, finance, HR, and community administrators to ensure consistent execution, regulatory readiness, financial success, and sustainable growth.

You will be trusted with significant autonomy—and held accountable for results.

Key Responsibilities

Enterprise Operations Leadership

• Provide operational oversight and direction for the corporate leadership team and multiple long term care facilities.
• Ensure consistent execution of company values, standards, systems, and policies.
• Serve as a primary operational partner to regional operations and clinical directors.
• Act as a key member of the corporate leadership team.

Performance & Financial Management

• Drive facility level and portfolio wide performance (NOI, census, revenue, labor, expenses, margins).
• Oversee setting of performance targets and expectations.
• Analyze operational data and KPIs to identify risks, trends, and opportunities.
• Lead turnaround and stabilization initiatives when needed.

Quality & Compliance Support

• Partner with clinical leadership to support quality outcomes, regulatory compliance, and resident satisfaction.
• Ensure operational preparedness for state and federal surveys.
• Support Quality Assurance / Performance Improvement (QAPI) initiatives, corrective action plans, and ongoing compliance improvements.
• Promote a culture of accountability, fair dealing, safety, and operational discipline.

People & Leadership Development

• Lead, coach, and develop Regional Directors of Operations, Regional Clinical Directors, Administrators, and other operational leaders.
• Build strong leadership pipelines and bench strength.
• Partner with HR on recruitment, retention, and performance management.
• Foster a culture of collaboration, ownership, and results.

Strategic Execution

• Translate corporate strategy into actionable operational plans.
• Identify operational best practices and drive standardization across the portfolio.

Requirements

What You Bring

Required Qualifications

• 10+ years of progressive operations leadership in long term care / skilled nursing.
• Multi-site or regional leadership experience (corporate level strongly preferred).
• Demonstrated success in financial oversight, labor management, and operational turnarounds.
• Strong knowledge of long-term care regulatory and reimbursement environments.
• Illinois Nursing Home Administrator's License. Missouri Nursing Home Administrator's License, or license eligible, preferred.
• Ideal Candidate Profile
• Dynamic leader who builds performance through positive energy, fairness, firmness, and consistency.
• Strategic thinker with a hands-on leadership style.
• Comfortable holding leaders accountable while earning trust.
• Data driven decision maker with strong business acumen.
• Calm, credible, and decisive in complex situations.
• Mission aligned, with a commitment to Bridgemark's "fair, firm, consistent" principles, rooted in "Midwestern nice" values.
• Geographically accessible to the organization's operating communities in Central and Southern Illinois, the St. Louis metro area, and southern Missouri.

Why Bridgemark?

Opportunity to join one of the few skilled and long-term care organizations with long-term success in our market area, at the highest levels of management and responsibility.

Highly competitive executive level compensation package.

Comprehensive benefits package and executive perks.

Opportunity to influence operations at scale.

Strong organizational backing and engaged executive leadership.

A platform to build, improve, and leave a measurable legacy.

Ready to Lead at Scale?

If you are an experienced long term care operations leader ready to make an enterprise level impact, we want to connect with you.

The Fine Print (Still Important!):

Offers of employment are contingent upon a successful background check and drug screen. We want to keep our residents safe, happy, and in good hands—you’re part of that promise.

Helia Healthcare, LLC is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we can serve our community.