Cloud + Procurement Associate

Description

Why clients love us:

We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts! 

The value you'll bring: As a member of the Cloud + Procurement Services team, the Cloud + Procurement Associate serves as a primary resource for Microsoft cloud licensing support and procurement coordination, with additional responsibilities supporting hardware configuration and asset management operations as needed. The ideal candidate brings hands-on familiarity with Microsoft 365 licensing models, Partner Center operations, and distributor portals, paired with the discipline to manage queue ownership and SLA adherence in a fast-paced MSP environment, and clear expectation-setting with customers regarding scope of request. The Cloud + Procurement Associate will work onsite at our Pineville, LA headquarters. They will be responsible for the following essential duties and responsiblities:

Cloud Licensing Support & CSP Operations

• Serve as a cloud licensing point of contact supporting Microsoft 365 subscription management, license assignments, and billing inquiries across the Microsoft CSP client base
• Process license adds, removals, upgrades, and renewals through Microsoft Partner Center and distributor portals in alignment with client agreements and procurement approval workflows
• Monitor upcoming renewal dates and proactively communicate with internal teams to ensure timely action and avoid service interruptions
• Maintain accurate licensing records per client, including seat counts, SKUs, subscription terms, and spend data
• Stay current on Microsoft licensing program changes, CSP policy updates, NCE requirements, and promotional offers relevant to the CSP client base
• Identify licensing optimization opportunities and surface recommendations to the Cloud & Procurement team
• Support third-party licensing procurement as directed, following internal approval and documentation standards

Ticket Board Coordination

• Monitor the department ticket boards to ensure requests are moving through the resolution process in alignment with SLAs
• Flag aging or unresolved tickets and coordinate with appropriate team members to ensure timely follow-up and closure
• Communicate ticket status and next steps clearly to internal stakeholders as needed
• Document all interactions, actions taken, and resolutions in ConnectWise in accordance with department standards

Procurement Department Assistance

• Assist with building and delivering customer-facing quotes for hardware, software, and licensing renewals in coordination with the procurement and account teams
• Communicate quote details and follow up with customers and internal stakeholders to ensure timely approvals and decisions
• Provide order status updates and shipment tracking communication to internal teams and customers following order placement
• Maintain organized procurement records including vendor confirmations, invoices, license keys, and delivery receipts
• Flag procurement anomalies, pricing discrepancies, or out-of-policy purchases to the Director of Cloud + Procurement Services for review and resolution

Configuration & Asset Management (Backup — As Needed)

• Maintain accurate asset records including serial numbers, warranties, and client assignments 
• Process outbound shipments including labeling, secure packaging, and carrier coordination 
• Receive and inventory incoming equipment, documenting serial numbers, warranties, and specifications 
• Install and configure software applications according to client requirements 
• Serve as a backup resource for asset management and configuration operations at the Pineville, LA headquarters

Process & Documentation

• Generate customer reports for monthly billing processes 
• Communicate technical information clearly and effectively over the phone, in person, and in writing to both technical and non-technical audiences 
• Maintain a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments 
• Contribute to internal knowledge base articles and troubleshooting documentation to improve team efficiency 
• Cross-train on complex procurement, configuration, and licensing workflows to ensure continuous coverage

General Responsibilities

• Maintain strict confidentiality and security protocols when accessing client systems and licensing data
• Adhere to all company policies, procedures, and security standards
• Participate in continuous learning and professional development, including Microsoft licensing and certification paths
• Collaborate effectively with the Cloud & Procurement, Managed Operations, and Account Management teams
• Perform related functions as assigned by supervisor

Requirements

Education and Work Experience Requirements:

• An associate’s degree in computer science or related field, or 1+ years of technical support/troubleshooting experience (Microsoft 365, Azure, cloud services, networking, desktop) preferred. 1+ year of customer service experience in a process-oriented environment required. Equivalent combinations of education and/or experience will be considered. Previous experience in a multi-client Managed Services and/or helpdesk environment is strongly preferred.
• Demonstrated ability to provide outgoing, enthusiastic customer service with a drive to deliver exceptional service to both internal and external team members.
• Demonstrated history of taking ownership/accountability of assigned tasks.
• Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment.
• Excellent verbal and written English communication skills along with exceptional interpersonal skills.
• Demonstrated integrity and the ability to maintain client confidentiality.

Technical Skills/Competencies:

• Proficiency in Microsoft 365 and working knowledge of cloud licensing models required; familiarity with Microsoft Partner Center and CSP/NCE environments strongly preferred.
• Experience with procurement processes, purchase order management, hardware lifecycle, and asset tracking preferred.
• Demonstrated ability to leverage AI-assisted tools (e.g., Copilot) and available knowledge bases for independent research and issue resolution prior to escalation.
• Microsoft or other technical certifications (MS-900, AZ-900, MD-102, SC-900, CompTIA A+) highly desired and may become required for continued employment.
• Previous experience working within ticketing systems preferred; ConnectWise experience a plus.
• Basic knowledge of Microsoft Entra ID, Exchange Online, Intune and Microsoft 365 administration a plus.
• Knowledge of cybersecurity concepts and endpoint protection platforms a plus.
• Apple/Macintosh/iPhone/iPad troubleshooting experience a plus.

Shift + Availability: Monday through Friday, hours to be agreed upon based on Company needs. Company operates in Pacific Time Zone, though some scheduling flexibility may be offered for employees in other regions.  

Work Location: This position works onsite at our office in Pineville, Louisiana.

Compensation & Benefits*

Base Wage Range: $21.00 to $25.00 per hour

Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies.

Additional Perks:

• PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+ 
• 40 hours of Sick Time per calendar year
• 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days 
• Holidays – Managed Solution celebrates 7 paid holidays each year 
• Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service! 
• Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs) 
• Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7 
• $100K Life/AD&D policy provided for all employees, free of charge! 
• Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more! 
• $80/Month Cell Phone + Internet Reimbursement 

*All Company compensation and benefits programs are subject to Company policy and plan documents and are subject to change at Company’s sole discretion. Some programs may differ based on eligibility/availability/regulations in an employee's home state or locale.

Why our employees love working here:

We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive. 

As we grow, we are anchored and driven by our Core Values: I <3 IT! 

• Integrity – We demonstrate consistent, trustworthy behavior. We are honest with everyone, take ownership (even in the face of failure), and do the right thing... even when no one is looking. 
• Heart – We show genuine care for our community, our customers, and our culture. We believe people are at the heart of IT! We are authentic, inclusive, and take time to celebrate and enjoy one another's company. 
• Innovation – We cultivate a diverse work environment and forward-thinking business by supporting an open exchange of ideas, driven by creativity and collaboration. We're dedicated to consistently delivering excellence through a ‘yes- to- what’s-next’ attitude. 
• Teamwork – We work together and support one another to achieve a clear, common goal, while taking accountability for our own contribution's and the overall team's success. 

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Physical Demands:

The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects and occasionally lift and maneuver 50 pound objects; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone.

E-Verify Participation:

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see https://www.uscis.gov/e-verify.