Individual Onboarding Specialist

Description

Location: Roseburg, OR

About Premier Community Supports

Premier Community Supports delivers high-quality, person-centered care across in-home and community-based services including day programs, positive behavior supports, and 24-hour residential assistance. Founded on integrity, quality, and a genuine passion for our work, our experienced team reliably delivers safe, engaging, and customized care.

We partner closely with families, guardians, case managers, and other caregivers to deeply understand the Individual’s needs and goals. Through collaborative planning and a fun, supportive environment, we empower Individuals to thrive at home and in the community.

About the Role

We’re looking for a detail-driven Individual Onboarding Specialist to join our Services team. In this role, you’ll be the engine behind a smooth, accurate onboarding experience for individuals receiving services ensuring systems are up to date, compliant, and ready to support high-quality care.

This is a great opportunity for someone who thrives in structured environments, enjoys data accuracy, and wants to make a meaningful impact behind the scenes.

Essential Responsibilities

• Manage the lifecycle of individual onboarding and records, ensuring everything is accurate, compliant, and up to date.
• Create and maintain individual profiles in internal systems (RS2/MITC) 
• Update authorizations, renewals, and demographic information 
• Develop and maintain Individual Protocols and Safety Plans 
• Match and authorize DSPs to individuals in scheduling systems 
• Process onboarding requests and manage shared inbox communications 
• Archive and unarchive individual records as needed 
• Support staff with timekeeping and service note issues 
• Ensure all work meets accuracy, compliance, and documentation standards 
• Track and complete tasks using Salesforce 
• Maintain strict data integrity, confidentiality, and security practices 
• Assist with additional projects and operational needs as assigned 

Skills & Competencies

• Exceptional attention to detail and organization 
• Clear, professional communication (email, phone, in-person) 
• Time management and ability to prioritize competing tasks 
• Problem-solving and critical thinking skills 
• Ability to adapt to changing processes and deadlines 
• Strong teamwork and relationship-building skills 
• Conflict resolution and sound decision-making 
• Work is completed accurately, efficiently, and on time 
• Systems and records remain audit-ready and compliant 
• Strong collaboration with staff, DSPs, and internal teams 
• Consistent adherence to safety, privacy (HIPAA), and company policies 
• Ability to manage multiple priorities in a fast-changing environment 

Requirements

Qualifications

• High school diploma or equivalent 
• Strong computer skills (Microsoft Word, Excel, and data entry systems) 
• Typing speed of 40+ WPM with high accuracy 
• Solid grammar, spelling, and written communication skills 
• Ability to handle confidential information with professionalism 

Preferred

• Experience in the intellectual and developmental disabilities (IDD) field 
• Familiarity with administrative or onboarding processes 

Additional Requirements

• Ability to pass a drug test (if required) 
• Willingness to learn CPR/First Aid and ISP-related practices 
• Valid driver’s license, insurance, and reliable transportation 

Certificates, Licenses, Registrations

• Valid driver license, car insurance, and reliable transportation required.

What We Offer 

• Health, dental, vision benefits available with 75% of employee cost paid by Premier
• Accrue up to 80 hours of PTO (paid time off) per year
• 401K offered after 90 days of employment with up to 4% employer match
• Pay Period: 1st and 16th of the month
• Training and professional development opportunities
• A fulfilling role where your work truly makes a difference
• A collaborative team environment with supportive leadership and meaningful peer relationships

Why Join Us

Onboarding specialists play a critical role in ensuring smooth operations and positive outcomes by managing documentation, compliance, and system accuracy key factors in organizational success and service quality . In this role, your work directly supports both staff and individuals receiving services.