Advanced Specialist, Logistics Operations

Job Overview 综述

CX Coordinators are senior, experienced single contributors without operational work ensuring that processes are followed, efficiently executed and are auditable. They retain process know-how for either Customer Service or Logistics Operations in the region.

Responsibilities 职责

1) Analytics & Reporting: support leadership with regular review of KPI-s with necessary actions suggested, provide ad-hoc reports as needed with a focus on day-to-day operations (E.g. forecast, interregional flows, warehouse network utilization)2) Recommend process improvement including investigation of repetitive quality failures with focus on Logistic Operations (Work with QN Coordinator and Quality Management team)3) Knowledge retention: ensure regular review of process documentation4) Business Rules: Works closely with CX teams, other Supply Chain functions, and the Commercial teams to ensure business rules are applied properly.5) Represent Logistics in cross-functional & global projects6) Subject matter expert on order processes and systems (SAP, e-systems and other automation tools) used by Customer Experience organization7) Serves as a mentor to the EM Logistics teams regarding process excellence and defect resolution.

Qualifications 要求

1) Problem Solving: Strong analytical skills are required to engage and resolve detailed issues2) Managing for Productivity: Self-managed professional with technical systems experience who possesses strong organizational skills to provide accurate follow-up through completion of multiple concurrent tasks. Ability to lead and prioritize multiple projects at a time while meeting deadlines and operating in a very time constrained environment.3) Teamwork and Collaboration: ability to network and be a strong team player. Work well in a team setting, embrace others’ differences and constructive feedback4) Embracing Change: positive change agents and motivate users to embrace change.5) Proactive and solution oriented: securing relevant information and identifying key issues; committing to an action after developing alternative courses of actions •Bachelor degree or equivalent experience•Languages: English•Customer Service, Supply Chain is an advantage (3-5 years of experience)•MS-Office skills proficient•SAP knowledge is an advantage•Presentation Skills•Customer focused mindset•Ability to multitask•Effective Time Management•Ability to build relationships•Ability to work in a global fast paced and complex environment•Critical Thinking and Problem-Solving Skills•Good communication skills - verbal, written, and listening•Responsibility and engagement