Strategic Account Manager Groceries, Serbia

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Ready to Lead the Charge in Redefining the Grocery Experience?

As the Grocery Strategic Account Manager (SAM) for Q-Commerce Serbia, you’ll own and grow the cornerstone of the Glovo app. You won't just be managing accounts; you’ll be the driving force behind how thousands of users get their daily essentials—from local artisanal shops to the country's biggest supermarket chains

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. 

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 

• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 

• We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 

• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

💪Our career development philosophy. 

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 

• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 

• We embrace opportunities to move the needle and make an impact beyond our scope. 

🤝Our commitment to being a force for good. 

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 

• We invest in doing good by dedicating time and resources into social and environmental initiatives. 

• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

YOUR MISSION

At Glovo, our mission is to revolutionize the shopping experience for millions. We strive to provide easy access to anything within cities, and to achieve this, we need a strategic, analytical, and results-driven individual to advance our QCommerce business. We are looking for a talented and ambitious Strategic Account Manager to join our QCommerce team and drive our partners' growth. Are you ready for a challenging experience in one of the fastest-growing startups? Do you want to help build a product that will disrupt the on-demand market?

THE JOURNEY

• Build and maintain relationships with Top Glovo’s Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews)

• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (e.g., selling items, Average Order Value, Conversion Rate, etc.)

• Be responsible for our partners business performance, analyze their main KPIs and ensure growth

• Prepare reports and dashboards to present to partners / use as source of operational improvements

• Get feedback from our partners and translate it into product, marketing and operations improvement

• Onboard new partners on our platform by providing them all the necessary tools and information

• Meet monthly and quarterly objectives defined by the company

• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

• Report to the Head of Q-commerce

WHAT YOU WILL BRING TO THE RIDE

• Minimum 4 years of total experience in Account Management or Business Consultancy.

• Knowledge of the Retail & Grocery industry is a significant plus

• Proactive, organized, and obsessed with detail and accuracy

• Sets ambitious goals and achieves business results, acts quickly, decisively and effectively. Sets priorities, analyses how to manage diverse tasks and how the choice of tasks affects productivity. Assess risks and changes direction when needed  

• Problem solving with strong commercial and analytical skills

• Stakeholder and relationship management -  Build long term, value-based relationships with Partners/internal stakeholders, influence and do through others, effectively push for action, get resources, remove roadblocks

• Have excellent communication and negotiation skills

• Autonomous and self motivated who is able to work in a highly demanding environment

• Data-driven mentality and a result oriented mindset

• Strategic vision - Ability to understand business and the environment in which they operate (industry), ability to see possible changes in the business, think ahead to stay competitive in the market, ability to include insights about the future into strategic plans

• Is a reference in the field and highly knowledgeable in his/her area

• Computer literate; good knowledge of Google Docs, MS Office and Salesforce

• Full proficiency in Serbian and fluent in English is a must

We believe driven talent deserves:

💪 Top-notch private health insurance to keep you at your peak. 

🍔 Monthly Glovo meal benefit to satisfy your cravings! 

🏊 Company sponsored Fitpass to keep you energized.

 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.

 👪 Enhanced paternity leave. 

🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!