Applications Engineer

Description

Position Overview

The Applications Engineer plays a critical role in delivering high-quality, customer-focused solutions that drive satisfaction, long-term relationships, and retention. This role combines conceptual engineering, project management, and customer engagement, serving as a key link between sales, customers, and internal teams.  The position requires a strong balance of technical expertise, customer service mindset, and project ownership, with a high degree of autonomy and accountability in delivering both custom-engineered and standard solutions.

Key Responsibilities

Customer & Solution Development

• Develop conceptual solutions that deliver value, performance, and reliability for both internal and external customers.
• Serve as a primary technical interface for customers, building strong relationships and providing responsive, professional support throughout the project lifecycle.
• Translate customer requirements into clear, actionable concepts for design and production teams.
• Maintain an advanced understanding of the product portfolio to effectively support diverse customer applications.
• Provide accurate and timely quotations and application support while prioritizing effectively the multiple tasks assigned.

Project Management & Execution

• Lead projects from concept through execution, ensuring alignment across internal stakeholders.
• Manage multiple projects with a high degree of autonomy while meeting deadlines and priorities.
• Adapt to changing customer needs and project requirements while maintaining quality and responsiveness.
• Execute smooth handoffs to the design group with complete documentation and stakeholder alignment.

Sales & Internal Support

• Support Regional Sales Managers as primary internal customers in delivering both custom and standard solutions.
• Act as second-tier technical support for complex inquiries from internal and external customers.
• Collaborate with Internal Sales, Design, and Production teams to ensure successful project delivery.
• Act as a guide and technical resource for customer-facing colleagues, supporting their development and effectiveness.

Testing, Training & Customer Engagement

• Lead product testing and validation to ensure solutions meet performance and safety requirements.
• Provide hands-on training and technical guidance to customers.
• Host and support customer visits, delivering a professional and engaging experience.

Continuous Improvement & Feedback

• Provide market and product feedback to Product Management.
• Support process improvements and contribute to operational efficiency initiatives.
• Assist with additional responsibilities as needed, including cross-functional support.

Requirements

  Qualifications Required

• Bachelor’s degree in mechanical, Industrial or Mechatronics Engineering.
• Minimum of 4 years of experience in Applications Engineering or industrial manufacturing.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and prioritize effectively multiple tasks at the same time.
• Self-motivated, hands-on approach with strong attention to detail.
• Proficiency in MS Office and ability to learn new systems (CRM/ERP).
• High level of professionalism and responsiveness to internal and external customers.

Preferred

• Project management experience or training.
• Experience in material handling or vacuum automation systems.
• Product management or team leadership experience.
• CAD experience (SolidWorks / AutoCAD).

Work Environment

• Onsite during initial training   (Monday–Friday).
• Opportunity to transition to a  hybrid schedule.