Switchboard/Security Operations Specialist

Overview

Switchboard/Security Operations Specialist

Marshalltown Hospital

As-Needed

The Communication Representative I is responsible for assisting with switchboard operations and managing incoming calls, pages, and messages, ensuring accurate and timely communication for multiple stakeholders. The role supports efficient information flow and emergency response communications. The role contributes to the daily operations of telecommunications services, troubleshoots issues, and maintains documentation for compliance and operational efficiency.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program. • Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Join our team of experts and make a difference with UnityPoint Health.

Responsibilities

• Answer incoming calls and transfer callers to the appropriate extension. 
• Monitor the hospital CCTV for safety and security concerns. 
• Monitor alarm systems to ensure that secure conditions are maintained. 

Qualifications

• High school graduate or equivalent is required. 
• Specialized or technical training in communications and/or security operations preferred
• Correspond in person, over email and phone in a pleasant and professional manner. 
• Demonstrates the ability to organize and manage several tasks requiring a variety of skills, resources and time commitments.