Sr Representative, Guest Services

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Pay Rates Starting between: $17.75 - $29.25 / hour

Overview:

Applicant must be customer service oriented, capable of multi-tasking & problem solving.  Excellent phone skills are a must.  Candidate must have basic computer skills, bilingual Spanish/English preferred. 

General Job Description:

The Commercial Customer Service Representative’s primary focus is to assist customers and SC Sales staff place fuel/oil orders and work with SC Dispatch to coordinate deliveries.  Additional tasks include fielding customer questions on product information, account and delivery status.

Reporting Structure:

The Customer Service Person will report directly to the Customer Service Supervisor.

Detailed Work Activities and Tasks:

1.     Customer Service

• Answer calls, emails and faxes from customers and/or Sales Staff placing orders.
• Work with Operations to ensure deliveries meet customer needs & timelines.
• Answer basic customer questions regarding products, including pack sizes, availability & pricing.
• Set up new delivery locations
• Input orders into SC Billing System & Dispatch Module 

• High school diploma or equivalent
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications – Microsoft Word and Excel
• Ability to type 40+ wpm
• Bilingual preferred 

Schedule: Typical work schedule would be M-F (8:00AM to 5:00PM). However, work schedule may fluctuate depending on customer demand and market conditions.