Regional Service Manager

Description

About Prime: Prime Residential is an established owner and operator of more than 21,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued.

Property Details: Regional Service Manager will be expected to office out of Larkspur, CA.

Schedule: Monday through Friday

Target Pay: $120,546 - $133,940 per year + eligible for annual discretionary bonus.

Role Overview: Our Regional Service Manager leads the maintenance objectives for their regional portfolio, supporting and indirectly supervising a team of Service Managers to ensure the physical condition and capital needs of the communities are met. They set an example of servant leadership, mentoring, safety advocacy, and a strong focus on customer experience. They ensure adherence to standards of cleanliness, appearance, safety, and functionality. Their broad range of experience and commitment is critical to the continued success of Prime Residential’s portfolio.

Who You Are:

• Technically proficient with building mechanical components, including fire and life safety systems, ensuring all aspects of property maintenance are covered.
• Leader who mentors and drives maintenance standards, always seeking to enhance team performance and operational efficiency.
• Team player with a strong focus on customer service, committed to building and maintaining positive relationships with residents and colleagues.
• Capable of working independently and collaboratively in dynamic environments, adept at managing ambiguity and rapid changes.
• Skilled in risk assessment and decision-making within the maintenance function, helping to minimize incidents and ensure safety.

Key Responsibilities:

• Provide ongoing feedback and coaching to service team members for accountability and continuous improvement.
• Identify maintenance process improvements and suggest actionable solutions.
• Communicate regularly with the Community Director about personnel performance, scheduling, and operations.
• Manage the make-ready process for vacant apartments to meet company standards and timelines.
• Organize and lead regular training sessions with the Maintenance Training Manager.
• Conduct property inspections to identify safety concerns and maintenance needs.
• Maintain accurate records of preventative maintenance, service requests, purchases, and projects.
• Oversee and address emergency situations promptly and cost-effectively.
• Inspect contractors' work for quality standards and compliance with scope.
• Complete final punch lists, obtain approvals, and report job completions.
• Decide when to repair or replace parts based on cost and necessity.
• Maintain inventory of spare parts and materials for common repairs and emergencies.
• Schedule and perform routine preventative maintenance on equipment.
• Keep tools and maintenance shops in excellent condition.
• Report major repairs to the Community Director and Regional Service Manager for budget compliance.
• Inspect apartment homes to ensure they meet company standards.
• Respond professionally to resident inquiries and issues, demonstrating customer service excellence.
• Conduct routine fire and safety inspections throughout the community.

Requirements

• 6+ years of maintenance team leadership in residential property maintenance
• 3+ years managing multi-site residential properties strongly preferred
• Exceptional leadership and communication skills with the ability to organize, motivate, lead, and coach others effectively
• Strong understanding of property financials
• Ability to prioritize, delegate, and manage competing tasks efficiently
• Valid driver’s license for operating a community vehicle and/or golf cart
• HVAC Certification preferred

What We Offer:

• Generous Benefits: Comprehensive medical, dental, vision, and RX plans.
• PTO: Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off.
• Retirement: 401k match up to 4%.
• Tools Provided: Service team members are provided with tool kits.
• Career Growth: Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more.
• Education: Tuition reimbursement for continuous learning.
• Employee Housing Discount: Housing discount offered at Prime Residential properties.

JOIN OUR TEAM: If you are a dedicated professional with a passion for maintenance excellence and customer service, we would love to hear from you! Apply now to join Prime Residential and contribute to our vibrant community.

Privacy Notice: https://www.primegrp.com/ccpa-info-current-and-prospective-employees/

At Prime Residential, we celebrate and support diversity for the benefit of our employees, our business, and our community.

Prime is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

Regarding Prime Residential's Compensation Philosophy: The pay range for this position refers to what we reasonably expect to compensate for this role. Individual compensation is based on various factors, including experience, education, skillset, and geographic location. The specified range is reflective of the intended regional labor market.