Human Resources Manager

Description

InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program.

Become part of a Migrant and Community Health Center, where you will:

• Have a passionate purpose.
• Do worthwhile work.
• Make a difference in people’s lives.

InterCare is searching for a full-time Human Resources Manager to join our team at our Bangor Administration location!  At InterCare, you’ll find a rewarding and challenging work environment and a competitive compensation package with pay starting at $83,000/year and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, medical, prescription, dental, vision, life insurance, and short term and long term disability insurance.

At InterCare Community Health Network, we believe all people have the right to equal access to quality health care.

InterCare NO LONGER requires employees to have the COVID vaccine, however, you may receive a vaccine at no cost at any of our clinic locations.

Work Schedule:

Hours are Monday through Friday from 8:00 a.m. to 5:00 p.m., with evenings and weekends as necessary. 

Minimum Qualifications

• Bachelor’s degree required; advance degree and/or HR certification preferred
• Minimum of 3-years of HR leadership experience in a health center, hospital, or professional services environment

Primary Accountability

This position oversees and directs the day-to-day operations of the Human Resources Department, including payroll oversight, benefits administration, HRIS management, recruitment operations, employee relations guidance, compliance execution, and staff supervision. The HR Manager ensures operational efficiency, regulatory compliance, and consistent service delivery across HR functions.  

Description of Primary Duties & Responsibilities

1)  Plans, directs and oversees the execution of core human resource programs and operational workflows.

• Provides advanced guidance to supervisors and managers regarding employee relations concerns, conflict resolution, policy interpretation, and risk mitigation. Escalates high-risk or legally sensitive matters to the Director of Human Resources.
• Leads and oversees employee investigations and corrective action processes to ensure consistency, documentation integrity, and compliance with employment laws.
• Assists with Job Descriptions and scoring to ensure accurate and fair compensation.
• Develops and provides training to managers and staff.
• Special projects in all areas of Human Resources including implementation of new products, program launches and more.
• Provides direct support to the HR Director to ensure timely completion of projects, strategic goals and the Human Resource work plan.
• Oversees payroll processing to ensure accuracy timeliness, and compliance with wage and hour regulations. Reviews payroll registers, approves payroll changes, and ensures internal controls are maintained.
• Oversees benefits administration including eligibility determination, carrier coordination, reconciliation of benefit invoices, and resolution of coverage discrepancies.
• Serves as primary HRIS system administrator responsible for workflow configuration, reporting integrity, data accuracy, and coordination or user access in partnership with HR leadership.
• Leads preparation and coordination of internal and external audits including payroll audits, benefit audits, and regulatory reporting. Ensures timely completion of compliance reporting requirements.

2)  Oversees Recruitment and Onboarding  operations for the organization. 

• Develop and release job postings on platforms, such as social media and job boards, utilize knowledge of multiple recruiting sources and execute strategies to find quality candidates. 
• Oversees candidate screening processes, ensures consistent hiring practices, and supports complex or executive-level recruitment efforts.
• Conduct reference checks and initiate background checks and review results prior to extending of offers. 
• Responsible for coordinating the HR Department’s onboarding process including general orientation for all new hires and participating in the coordination of job specific training and precepting.
• Coordinate/organize agenda, training rooms, materials and other needs, communicating information, and facilitating assigned orientation sessions virtual or in person. 
• Work in collaboration with the Employment and Credentialing Specialist, IST, and the hiring managers to collect and distribute information and documents to ensure efficient and successful onboarding of new employees.

3)  Works collaboratively as a contributing member of the Human Resources Team.

• Assists in developing, communicating, and interpreting HR policies and procedures.
• Mentors, cross trains, and provides backup support for other areas of HR.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Provides back-up supervision, management, coaching and workflow direction to HR staff at the direction of the Director of Human Resources.
• Performs additional strategic or operational duties as assigned in support of departmental objectives.

Requirements

Description of Primary Attributes

General Development

• Demonstrates a high degree of organization and accuracy
• Ability to work effectively with a wide variety of people and develop professional working relationships with site staff and other InterCare departments, schools, colleges/universities, community members, professional associations and health care networks
• Possesses skills in motivation, self-direction, punctuality
• Ability to work well as part of a team and keep team members updated on current project developments
• Ability to think critically and creatively, juggle multiple priorities, adjust to changing circumstances, organize time efficiently, remain attentive to details and identify resources for projects

Professional and Technical Knowledge

• Bachelor’s degree required; advance degree and/or HR certification preferred
• Minimum of 3-years of HR leadership experience in a health center, hospital, or professional services environment
• Proven expertise in talent management, employee relations, and HR strategy development
• Strong interpersonal, organizational, and problem-solving skills with a consultative approach
• Ability to influence and build relationships on all levels
• High level of integrity and ability to maintain confidentiality of sensitive information

Technical Skills

• Highly skilled in Microsoft Office Suite
• Ability to use clerical and numerical skills in preparing final drafts and documents from raw data
• Ability to create letters, forms, documents, presentations
• Ability to analyze and interpret HR metrics, oversee HR system functionality, and utilize data to support operational and strategic decision-making.

Communication Skills

• Possesses a professional level of written and verbal communication skills
• Ability to communicate complex concept in a clear effective manner
• Possesses excellent cross cultural communication skills and the ability to communicate to staff members at all levels

Physical Demands

Job duties are performed in the typical office environment of the organization, which requires ordinary ambulatory skills sufficient to visit other locations. The environmental factors and/or physical requirements of this position include the following: 

• Ability to stand, walk, stoop, kneel, crouch, frequently sit, and lift up to 25 lbs
• Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment)
• Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear