Night Auditor

The Residence Inn Colorado Springs First and Main is currently looking for hardworking, energetic and passionate people to join our team in the role of Night Auditor. This is a (Full Time or Part Time opportunity), working the overnight shift from 10 PM to 8 AM. The salary range for this position is $15.00 - $19.50 per hour based on previous work experience.

Who Are We?

RHW Hotels is a well-respected hotel management company based out of Overland Park Kansas with properties throughout Colorado, Kansas, Missouri and Nebraska. We are made up of creative professionals who are committed to helping our business grow and providing excellent service to our guests through integrity, commitment, and leadership.

Why RHW?

We only the hire the best and we take care of our team. We are a family organization and each person is extremely important to us. We show that through the Perks and Benefits we offer to each employee. We offer Health Insurance, 401k, Vacation Days after 6 months of employment, Referral Bonuses, Hotel Discounts and a trip provided by us after 5 years of employment.

When you join RHW you do more than simply switch companies to advance your career. You become part of the RHW family, a group of talented women and men who drive guest satisfaction, give back to our communities and exceed guest, associate and investor expectations.

Job Summary:

The purpose of the Night Auditor is to accurately balance the hotel’s operating transactions and prepare financial reports on a daily basis, and also to provide the utmost in service to our hotel guests and staff by accommodating their needs/requests while balancing the interests of the hotel, and by coordinating with other departments when necessary to maintain the standards set forth by Marriott and meet the high expectations of our guests and patrons.

Duties and Responsibilities:

· Check guests in and out of the hotel and make future reservations when necessary

· Post and rebate room, tax, and other miscellaneous charges to guest accounts

· Administer hotel guest payment policies

· Process credit card transactions and finalize those transactions completed during the day

· Create and print required reports

· Prepare folios for departing guests

· Process GNS reservations

· Responsible for knowing hotel emergency policies

· Be able to handle hotel phone system, transfer calls, and take messages for guests and

· hotel staff

· Take, modify, and cancel guest reservations, inputting same into computer while noting any special requests

· Clean the dining area and other lobby areas thoroughly each day

· Answer guest questions regarding hotel and local area facilities and services

· Maintain daily an accurate inventory of available rooms

· Communicate hotel facilities and services to guests at check-in

· Responsible for maintaining hotel key security system

· Administer guest safe deposit boxes

· Maintain cleanliness and orderliness of front desk and lobby area

· Open and close shifts; make accurate cash drops

· Ensure all credit cards, cash and change fund are balanced throughout the shift

· Notify housekeeping and maintenance of any reported problems in guest rooms or on hotel grounds

· Maintain an inventory of special guest service items such as rollaways, cribs, etc.

· Work and communicate with other departments to ensure the smooth operation of the hotel

Requirements:

· High School Diploma or GED Preferred

· Proven record of positive customer service experience

· Previous Front Desk Experience Preferred

· Previous Hotel Experience Preferred

· Computer Proficiency

· Pleasant Demeanor

· Customer Service Driven

· Strong Work Ethic

· Must maintain professional image at all times

· Must be able to stand for up to 8 hours daily

· Must be able to lift up to 40lbs alone