JOB DETAILS

Retail Assistant - M&S Simply Food

CompanyMoto
LocationRugby
Work ModeOn Site
PostedApril 19, 2026
About The Company
The Sunday Times Best Places to Work 2024 & 2025 🤩 We are the UK’s leader in motorway service areas. We have 70 locations throughout the country, with 6,000 staff dedicated to customer satisfaction. Each of our service areas is a massive business in its own right. Under one roof we boast the likes of big brand retail outlets, including Marks & Spencer Food stores, WH Smith, Burger King, Costa Coffee, Greggs, West Cornwall Pasty, Pret, KFC, and BP. Moto people look after everyone who eats, drinks and shops with us. They also do their utmost to make sure that all our customers’ hit the road feeling in a good frame of mind. We aim to be the nation’s favourite break when travelling by delivering great brands and exceptional service to every customer. We continually strive to improve our operations and to create a rewarding working environment for our employees whilst delivering superior returns for our shareholders. Since Moto became the newest name in the motorway service area business back in 2001, we’ve carved out a reputation for providing excellent customer service. We’re not perfect yet, but we strive to be. That’s why we’re so eager to take your feedback on board and act on it. We want you to unwind with us and leave feeling refreshed and ready to hit the road. That’s our mission!
About the Role

Retail Assistant - £12.83ph

Shifts: Vary between 5am to 10pm, mixture of weekdays and weekends requried

Address: Rugby Services, M6, Junction 1, Leicester Road, Rugby CV23 0EZ

Are you ready to be our next M&S Simply Food Retail Assistant?

Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering M&S Simply Food’s handy range quality food items and exceptional customer service as we transform the UK’s rest stop experience.

What we offer our Retail Assistants:

  • Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas

  • Up to 60% colleague discount across our franchise partner brands

  • Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance

  • Fantastic development opportunities including funded qualifications

  • Weekly Pay

What you’ll be doing as a Retail Assistant:

  • Greeting customers with a warm and friendly welcome

  • Processing orders and requests in a timely and efficient manner

  • Delivering our brand standards to a level our customers have come to expect

  • Resolving challenges and enquiries with a customer centric mindset

  • Receiving deliveries and replenishing displays to provide maximum product availability

  • Ensuring your workspace and store is kept clean, tidy and welcoming

  • Working with colleagues to deliver a culture of togetherness and teamwork

  • Leaving our customers with a memorable experience worth coming back for

  • Helping prepare the store, ready for the following days trade

What we’re looking for in you:

We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.

Disclaimers:

*Hourly rates of pay may differ for under 18’s

*Please note this role internally is known as Customer Service Assistant

*Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.

INDLP

Careers Website Banner September 2025.jpg
Key Skills
Customer serviceCommunicationTeamworkTime managementAdaptabilityProblem solvingProduct replenishmentOrder processingCleaningAttention to detail
Categories
RetailCustomer Service & SupportFood & Beverage
Benefits
Discretionary bonus payColleague discountSick payFamily friend benefitsLife assuranceFunded qualificationsWeekly pay
Job Information
📋Core Responsibilities
You will be responsible for providing exceptional customer service, processing orders, and maintaining store cleanliness. Additionally, you will handle product deliveries and replenish displays to ensure high product availability.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
1344
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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