IT Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The IT Specialist ensures the efficient, secure, and reliable operation of the company’s technology environment.
This role provides day‑to‑day technical support, maintains critical systems and infrastructure, and partners with business teams to ensure technology supports operational needs and organizational growth.

The ideal candidate combines technical expertise, strong problem‑solving skills, customer‑oriented communication, and the ability to work effectively in a dynamic environment.

What You Will Do

• Ensure the availability, reliability, and smooth operation of critical hotel systems, including PMS, POS, HSIA, PABX, Call Accounting, and related platforms.
• Provide day‑to‑day systems administration support, including user account setup, configuration, troubleshooting, and documentation maintenance.
• Assist in managing server infrastructure, network performance, OS upgrades, system backups, and recovery procedures.
• Promote and ensure adherence to Four Seasons IT Core Standards and technology guidelines.
• Support desktop systems, operating systems, productivity software, system patches, and security tools.
• Deliver high‑quality technical support to internal users and guests, including meeting rooms, conference technologies, and event support.
• Assist in managing system security measures, including firewall management, VPN connectivity, antivirus tools, and network protection protocols.
• Support the coordination and rollout of new technology initiatives, upgrades, and corporate IT projects.
• Assist with vendor relations, third‑party support, and management of maintenance contracts.
• Provide 24/7 on‑call support for mission‑critical systems on a rotating basis.
• Collaborate with Finance, Operations, Rooms, F&B, Spa, and other departments to ensure technology solutions align with business needs.
• Maintain strong, professional working relationships with department leaders, Corporate IT, and Regional IT teams.
• Perform additional duties assigned by the Director of IT or Director of Finance.

What You Bring

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• At least 2–3 years of experience in a similar IT support or systems administration role in hotels or resorts
• Strong understanding of networks, operating systems, hardware, and IT infrastructure.
• Experience with:
• Windows and/or macOS environments
• Active Directory, Microsoft 365, and related tools
• Network troubleshooting (LAN/WAN/Wi Fi)
• IT security principles
• Excellent interpersonal and communication skills, with the ability to support users at all levels.
• Strong analytical mindset and ability to troubleshoot complex technical issues.
• High attention to detail, organization, and a proactive, solution oriented approach.
• Ability to work independently and manage multiple priorities.
• Fluency in English and Italian.
• Availability to provide occasional after hours support when needed.

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Location

• Full-time position based at Hotel Danieli, Venice
• Flexibility to work weekends and holidays as needed.
• You must possess the legal right to work in Italy and have fluency in English and Italian.