Operational Control Centre (OCC) Manager

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

About the role

The Operational Control Centre (OCC) Manager is responsible for leading and overseeing daily airport operations across OCC and PRM functions, ensuring activities are delivered safely, efficiently, and in full compliance with regulatory, customer, and Swissport standards. This role is central to real-time operational control, disruption management, stakeholder coordination, service performance, and continuous improvement.

The successful candidate will drive safety, operational excellence, customer service, team leadership, KPI performance, and cost efficiency, while building strong relationships with customers, airport authorities, and internal stakeholders to ensure smooth and effective service delivery.

About You

You are an experienced operational leader with a minimum of 3 years’ or more management experience, ideally within a fast-paced, safety-critical environment. You bring a strong sense of customer service, a proactive leadership style, and the ability to manage day-to-day operations while maintaining high standards of safety, compliance, and service delivery.

You are a confident communicator who can build strong working relationships with internal teams, airline customers, airport authorities, and other key stakeholders. You thrive under pressure, are able to make sound decisions in real time, and can effectively lead teams through operational challenges, disruptions, and changing priorities.

With a strong focus on operational excellence, you are committed to driving performance, supporting continuous improvement, and fostering a positive safety culture. You are passionate about leading and developing teams, ensuring compliance with procedures and standards, and delivering efficient, customer-focused outcomes.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!