Community Hub Navigator
ABOUT THE ROLE
Locations: Village Commons, 610 8 Ave SE
Full Time Regular: 37.5 hours per week Salary: $49,500 - $62,500
The Community Hub Navigator is a key member of the Village Commons team and serves as the first point of contact for individuals accessing the space. This role creates a welcoming, respectful, and inclusive environment for community members, older adults, families, participants, and visitors.
This role supports participants in accessing programs, services, and community resources by providing information, conducting intake, and helping individuals navigate available supports. Through strong communication, organization, and knowledge of Carya programs and community services, the Navigator contributes to a well-functioning, safe, and engaging space.
WHO YOU ARE
- You are welcoming and people-centered, with a natural ability to create a safe, inclusive, and respectful first impression for everyone who enters the space.
- You are organized and adaptable, able to manage multiple priorities while maintaining accuracy, professionalism, and a calm presence.
- You are collaborative and resourceful, with a strong commitment to helping individuals access the supports they need in a responsive and participant-focused way.
WHAT YOU WILL DO
Participant Experience & Front-Line Support
- Greet and welcome participants, visitors, and community members in a warm, inclusive, and professional manner
- Serve as the first point of contact, responding to inquiries and supporting a safe, respectful environment
- Provide clear information about programs, building access, and direct individuals to appropriate spaces or staff
Intake & Navigation
- Conduct participant intakes and provide an overview of programs and services.
- Assess needs and connect individuals to appropriate programs, staff, or community resources.
- Maintain knowledge of internal programs and external supports to guide participants effectively.
Program Coordination & Administrative Support
- Support participant registration, check-in processes, and ongoing communication.
- Maintain accurate program information and assist with program materials and outreach.
- Coordinate with internal teams and partners to support program awareness and participation.
Space Operations & Daily Coordination
- Support daily operations, including opening and closing tasks while maintaining a welcoming front area.
- Monitor participant flow and contribute to a safe, organized, and well-functioning space.
- Manage tasks independently while balancing competing priorities.
WHAT YOU BRING
- Bachelor’s degree in Human Services, Social Work, Community Rehabilitation, or a related field is required.
- Up to 1 year of relevant experience in a community, social services, or client-facing environment, including direct interaction with the public
- Experience in a client-facing or front-line role, engaging with diverse populations and responding to a range of needs, including crisis situations, in a professional and ethical manner
- Proficiency with Microsoft 365, including Outlook, Teams, Word, SharePoint, and basic Excel
- Strong organizational and time-management skills, with the ability to manage multiple priorities
- High attention to detail and accuracy in administrative and data-related tasks
- Strong interpersonal and communication skills, with the ability to engage effectively with diverse participants and team members
- Ability to work both independently and collaboratively in a fast-paced, front-line environment
- Commitment to providing high-quality, participant-centered service
- Knowledge of community resources and social services is considered an asset
WHY JOIN TEAM CARYA
Be part of a community of over 100 passionate professionals who live our values of Respect, Kindness,
Creativity, Collaboration, Belonging, and Wellness. Together, we make a difference in the lives of more than
40,000 Calgarians every year.
At Carya, we offer:
- Exceptional work–life balance. We empower our team to thrive by valuing rest and renewal. Enjoy ample time off, including three (3) weeks paid vacation pro-rated to start date, personal days, and office closure days, so you can bring your best self to work and beyond.
- Comprehensive benefits. We invest in your wellbeing and future. You have the opportunity to enrol in employer-paid extended health coverage, including an annual health spending account, after three (3) months, as well as co-pay dental and an RRSP matching program after six (6) months. This support helps employees stay healthy, focused, and confident.
- Flexibility and support. We prioritize the growth and development of our team. Our collaborative environment encourages learning, skill-building, and taking initiative, empowering you to make a meaningful impact every day.
- A culture of belonging. We value your unique strengths and perspectives. By celebrating diversity and fostering inclusion, we create a workplace where everyone can contribute fully and feel empowered to succeed.
CLOSING DATE
Until a suitable candidate is found.
HOW TO APPLY
Please apply through our online recruitment platform at www.caryacalgary.ca. Create an account to upload your resume and cover letter (PDF preferred). Please note that applications submitted without a cover letter will not be considered. We appreciate all expressions of interest, however only candidates selected for an interview will be contacted.
Equal Employment Opportunities, Requesting an Accommodation, and Other Employment Statements
Carya is deeply committed to building a workplace where inclusion is not only valued but prioritized. We are proud to be an equal-opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Carya is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact People & Culture by email at HR@caryacalgary.ca in advance of your interview.
The successful candidate must satisfactorily complete a Police Information Check. Carya will provide a digital voucher for the successful candidate within city limits or reimburse the cost for those living outside city limits.
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