JOB DETAILS

REGIONAL CLIENT MANAGER

CompanyRichemont
LocationHong Kong Island
Work ModeOn Site
PostedApril 21, 2026
About The Company
Buccellati is a historical high-jewelry and silversmithing Maison, renowned for our craftsmanship and the uniqueness of our creations. Distinctive is the use of rare stones with extraordinary colors and the use of white and yellow gold. Buccellati creations stand out for their design and for the techniques used to create them, such as the hand-engraving techniques, dating back to the ancient goldsmithing traditions of the Italian “bottega” during the Renaissance times. The shapes of the collections are all inspired the historical archive drawings and by the very first creations of the founder, Mario Buccellati. Today the Maison is owned by Richemont and the Buccellati family is still present in the company with top managerial functions, ready for our next 100 years of history.
About the Role

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Client Strategy & Development  

- Develop and execute a regional client strategy aligned with global headquarters and APAC business objectives.  

- Drive client acquisition, retention, reactivation, and lifetime value growth.

- Identify and nurture VIC (Very Important Client) and top-tier client segments.  

- Monitor regional client KPIs and implement action plans to optimize performance.

Retail Partnership & Leadership  

- Partner closely with Commercial Director and Head of retail to embed clienteling culture in stores.  

- Train and coach store teams on client engagement, CRM usage, and luxury service excellence.  

- Support store events, private appointments, and high-profile client activations.  

- Ensure consistent client experience standards across all APAC markets.

CRM & Data Analytics  

- Oversee CRM strategy and ensure effective utilization of client data.  

- Analyze customer insights to identify trends, opportunities, and areas for improvement.  

- Collaborate with global CRM teams to localize initiatives for APAC markets.  

- Ensure data quality, compliance, and best practices across the region.

Events & Client Experiences  

- Lead planning and execution of exclusive regional client events and brand activations.  

- Partner with Marketing and Communications teams to create elevated, brand-aligned experiences.  

- Identify strategic partnerships that enhance client engagement and brand desirability.

Performance & Reporting  

- Track and report on client KPIs, including recruitment, retention, repeat purchase rate, and VIC growth.  

- Provide regular performance updates and strategic recommendations to the Managing Director and global teams.  

- Manage regional client budget effectively.

Qualifications & Experience  

- 8–12+ years of experience in luxury retail, CRM, or client development roles.  

- Proven track record in managing high-value client portfolios across multiple markets.  

- Strong understanding of the Asia Pacific luxury consumer landscape.  

- Experience working in a regional or multi-country capacity preferred.  

- Excellent interpersonal, communication, and presentation skills.  

- Strong analytical mindset with proficiency in CRM systems and data analysis tools.  

- Ability to travel regionally as required.

Key Competencies  

- Strategic thinking with strong commercial acumen  

- Relationship-driven and client-centric mindset  

- Leadership and influence across multicultural teams  

- High level of discretion and professionalism  

- Strong project management and organizational skills  

#Richemont #WeCraftTheFuture

Key Skills
Client StrategyCRMData AnalyticsLuxury RetailClientelingStrategic PlanningProject ManagementRelationship ManagementTeam LeadershipPerformance ReportingBudget ManagementMarket AnalysisCommunicationPresentation SkillsCommercial Acumen
Categories
RetailManagement & LeadershipSalesCustomer Service & SupportData & Analytics
Job Information
📋Core Responsibilities
Develop and execute regional client strategies to drive acquisition, retention, and lifetime value across APAC markets. Lead CRM initiatives, manage high-profile client events, and partner with retail teams to ensure service excellence and consistent brand experiences.
📋Job Type
full time
📊Experience Level
10+
💼Company Size
459
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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