JOB DETAILS

Duty Manager

CompanyAccorHotel
LocationMakati
Work ModeOn Site
PostedApril 21, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Raffles and Fairmont Makati offer a refined blend of heritage, luxury, and contemporary elegance in the heart of Manila’s financial and commercial district. With world-class hospitality and exceptional service, both hotels create an atmosphere of sophistication and comfort, making them premier destinations for business and leisure travelers alike.


Together, they feature 312 exquisitely designed accommodations, including 32 exclusive suites at Raffles Makati and 280 elegantly appointed rooms and suites at Fairmont Makati, complemented by exceptional dining experiences, luxurious spa treatments, and modern business facilities.


At Raffles Makati, guests enjoy an intimate retreat enriched by legendary Raffles Butlers, a deep connection to art, literature, and culture, and an ambiance of timeless refinement. Meanwhile, a sophisticated urban sanctuary awaits guests at Fairmont Makati, where they can experience skyline views, seamless luxury, and effortless modern indulgence in a world-class setting.

Job Description

  • Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions.
  • Provides a warm welcome and assists guests’ according to Fairmont Hotels & Resorts Brand Standards.
  • Maintains the balance in operational, administrative  and colleague needs by providing guidance and motivation to the Front Office team. 

Qualifications

  • Graduate of a Degree in Hospitality Management or any related field is an asset.
  • Minimum of three (3) years in the service industry, with at least one (1) year relevant experience.
  • An operational knowledge and proficiency in Property Management System.
  • Multicultural awareness and able to work with people from diverse cultures, and with ability to communicate with all levels of employees
  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Front Office OperationsHospitality ManagementProperty Management SystemGuest RelationsTeam LeadershipCommunicationMulticultural AwarenessCustomer ServiceAdministrative Support
    Categories
    HospitalityManagement & LeadershipCustomer Service & SupportAdministrative
    Job Information
    📋Core Responsibilities
    The Duty Manager ensures that all Front Office standard operating procedures are followed during guest interactions. They also provide guidance and motivation to the Front Office team to maintain operational and administrative balance.
    📋Job Type
    full time
    📊Experience Level
    2-5
    💼Company Size
    99244
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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