Veterinary Vaccine Clinic Coordinator | Community Veterinary Services

Description

Join Humane Colorado’s Community Veterinary Hospital at Spur as a Vaccine Clinic Coordinator and play a vital role in expanding access to affordable, high quality veterinary care. In this fast paced, mission driven role, you will coordinate vaccine clinics, support pet health initiatives, and create a welcoming experience for clients and their animals.

You will be part of a high impact team that served 28,807 pets through community veterinary services, delivered 30,417 vaccinations, and supported 8,992 animals and their families across 72 vaccine clinics in a single year. This work directly improves access to care and strengthens the human animal bond across underserved communities.

Ideal for organized, compassionate professionals passionate about animal welfare, public health, and community outreach. Help us keep pets healthy and families together. Apply today!

Purpose of Position:  The Vaccine Clinic Coordinator plays an integral role in providing access to preventative veterinary services in underserved communities. This position coordinates all aspects of community vaccine clinic events, including logistics, administrative tasks, and oversight of on-site staff.

Responsibilities

• Assists Outreach Specialist in planning, organizing, and executing indoor and outdoor veterinary vaccine clinics in underserved communities in the metro Denver area. 
• Coordinates event-day logistics of vaccine clinic events, including but not limited to transporting supplies, setting up and breaking down canopies and shelters and clinic stations.
• Actively participates in clinic operations, including registering clients, assisting with pet restraint, and processing client check-out.
• Provides client education about pet vaccinations and connects clients to additional services as needed.
• Administrative duties include, but are not limited to scheduling appointments, pre and post event communication, and reconciliation of end of day financials.
• Posts and manages volunteer sign up shifts for each event.
• Assists in training volunteers and new staff on clinic procedures.
• Oversees on site staff and volunteer team, ensuring vaccine clinics are running smoothly and efficiently, and the team is working effectively. This includes adapting work plans due to unexpected situations (e.g. callouts, inclement weather).
• Ensures our community vaccine clinics provide exceptional client service to a diverse population.
• Serves as on-site management for de-escalation and client conflict resolution 
• Maintains and stocks vaccine clinic supplies, equipment, and vehicles.
• Participates in stocking and unstocking of company vehicle(s) before and after events. 
• Contributes to initiatives to improve processes and procedures, including safety plans, client services, and event workflow.
• Supports community outreach efforts as needed, including tabling events and sharing program information. 
• Partners with the veterinarian on-site to support clinic flow and respond to emergencies for staff/volunteer injuries or pet vaccine reactions.
• Maintains stock and organization of donations for the ‘Mutt Market’ in coordination with Colorado Pet Pantry and Leslie A Malone Center.

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and business partners. Communication and contact must be clear, understandable, cooperative, professional, and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources.

Organizational Key Competencies

• Job Knowledge
• Excellence
• Adapting to Change / Agility
• Dependability
• People Care

Position Core Competencies

• Analytical Thinking
• Conflict Management 
• Cultural humility and competency

Supervisory or Managerial Responsibility

• Volunteers
• Provides direction to staff and volunteers at events

Travel

• This position requires driving of a company vehicle (sprinter van) to and from events. Training will be provided upon hire.
• Travel is typically within Denver Metro area with occasional excursions into rural areas.

Schedule & Role Structure
This role requires working Saturdays and is open to candidates seeking 30–40 hours per week, with full-time benefits eligibility. You’ll enjoy a dynamic mix of work, spending about half your time in the field supporting community vaccine clinics and the other half coordinating operations and administrative tasks. 

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical, dental, and vision)
• Flexible spending accounts (FSA)
• Life and Short-Term Disability Insurance 
• Paid Time Off (PTO)
• Paid Sick Time
• Holiday Pay
• 401(k) with matching
• Sabbatical program
• Employee Assistance Program (EAP) 
• And more!

Compensation: $22.50 - $23.65 per hour (starting pay commensurate with market, experience, and equity)

Work Conditions and Physical Requirements

Work performed in hospital, office setting, within communities, and outdoors. Work may be performed outside at times in cold, snowy, rainy or hot conditions. Work is performed standing, sitting, and/or walking. Requires the ability to lift, carry, push or pull up to 50 pounds with reasonable accommodation. Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Physical efforts require bending, stooping, standing, climbing stairs, and walking.

We will begin reviewing applications as they are received and anticipate closing the application period on October 3, 2024.

Requirements

Position Qualifications

Knowledge/Skills/Abilities

• Exceptional customer service skills
• Ability to effectively communicate in oral and written form
• Highly organized with above average time management skills
• Ability to work with individuals from diverse backgrounds and experiences
• Proficiency in Microsoft Office programs
• Ability to work independently with minimal supervision
• High attention to detail

Required

• Education: High School Diploma or equivalent experience
• Work Experience: Two years of customer service experience and one year of experience working directly with diverse community
• Special Training, Certification or Licensure: Valid driver’s license with insurable driving record

Desired

• Bilingual fluency in both English and Spanish
• Experience working in veterinary medicine, including some animal handling and restraint experience