Lead Resident Behavioral Health Aide

Description

About Interfaith Community Services:

As North County's largest social services agency, Interfaith Community Services has been "helping people help themselves" since 1979. The organization provides a wide range of programs designed to empower hungry, homeless, and low-income community members to begin a pathway towards self-sufficiency. Each year, Interfaith Community Services impacts more than 20,000 community members by providing basic needs and nutrition support, social services, shelters and housing, employment development, senior services, veterans programs and addiction recovery support.

Together, in partnership with 250+ diverse faith communities, more than 1,700 recurrent volunteers, and a growing staff of over 275, Interfaith provides a safe-haven and pathway towards self-sufficiency for more than 20,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Lead Residential Behavioral Health Aide role, you’ll be responsible for providing a basic level of general behavioral and mental healthcare to patients discharged from Veterans Affairs (VA) Medical Center, Managed Health Plans, Palomar Hospital, Tri-City Hospital, and other residential and non-residential settings to achieve a more adaptive level of physical, psychological and social functioning while in the program. 

The Lead Resident Behavioral Health Aide (RBHA) also plays a key role in supporting day-to-day coordination of resident behavioral health aides, assisting with training, and acting as a resource for peers under the guidance of the Clinical Program Manager. Working within a comprehensive team of skilled professionals, the Lead RBHA engages with the interdisciplinary team to help ensure smooth operations and client care delivery aligned with program goals.

• Serves as a point of contact for other Resident Behavioral Health Aides regarding questions about routine duties, protocols, and day-to-day logistics
• Provides peer support and on-the-job guidance for new or less experienced Resident Behavioral Health Aides
• Supports the Clinical Program Manager in assigning daily duties, and communicating workflow updates
• Participates in and assists with onboarding and shadowing of new staff assigned to the Recuperative Care program
• Escalates operational concerns, safety issues, and client-related needs to supervisory staff in a timely and consistent manner
• Coordinates with other lead staff to ensure smooth shift handoffs and accurate communication of client needs and program activity
• May be asked to represent the aide team in interdisciplinary care meetings or quality improvement efforts
• Ensures clients receive basic physical and mental health services in accordance to their interdisciplinary plan of care under the general guidance and supervision of nursing, clinical staff and other qualified personnel to patients with acute or chronic psychiatric and/or substance abuse disorders
• Observes, documents and reports clients' physical conditions, behavior and responses to treatment or any significant changes to supervisor and other appropriate team members
• Assists with client admissions, transfers, coordination of services and discharges
• Provides support in therapeutic activities and interventions that are within the scope of the staff member’s role, education, knowledge, and as permitted by the policies and procedures of the Recuperative Care Program
• Utilizes behavioral and physical health skills to prevent injury to clients and others to provide a safe and therapeutic environment 
• Responds appropriately to crisis situations including but not limited to de-escalation, basic safety/risk assessment following safety protocols and procedures
• Ensure the overall safety and well-being of clients adhering to program protocols and modeling program protocols 
• Keeps hallways and common areas clean and clear of debris, wheelchairs, etc.
• Ensures facilities are maintained in clean and orderly fashion in the absence of janitorial services including but not limited to sweeping, mopping, sanitizing etc.
• Assists in cleaning and preparation of bed/room for new admissions or at the time of client exit as needed
• Orients new clients to their room and facility upon program admission and as needed upon intake.
• Assists clients with making necessary appointments and support with scheduling transportation necessary according to program policy and procedures
• Accompanies clients to appointments for support under guidance of qualified personnel as needed
• Transport clients to necessary appointments in the absence of transportation specialist or as needed with supervisor approval in accordance to agency and program transportation guidelines and regulations
• Supports transportation specialist with vehicle readiness, transportation calendar, transportation logs and appropriate driving protocols as needed.
• Ensures the confidentiality of client information and records
• Participates in all staff meetings and assigned or required trainings
• Perform additional duties as assigned

Requirements

Who You Are:

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• High school diploma or GED, required
• Complete driver authorization training within 30 days of hire
• Minimum 1 year experience working with severely mentally ill, medically fragile, and homeless populations, preferred
• Knowledge of alcohol and other drug recovery field, preferred
• Previous experience in a peer leadership or support role, preferred
• Bilingual (Spanish/English), preferred

SKILLSETS / ADDITIONAL REQUIREMENTS

• Valid CA Driver’s License
• Ability to establish and maintain professional boundaries with clients
• Working knowledge and skills in mental health, co-occurring disorders, substance abuse treatment models, and crisis intervention
• Ability to react calmly and professionally to emergency situations
• Ability to identify problems, and research and recommend resolutions
• Knowledge of community and social service agencies
• Knowledge of adult development
• Must have excellent written and verbal communication skills
• Must be highly organized and demonstrate attention to detail
• Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints
• Demonstrated experience working with a collaborative team
• Working knowledge of MS Office (Word, Excel, and Outlook)
• Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization
• Work with spirit of teamwork, cooperation and a sense of urgency
• Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information
• Ability to multi-task in an efficient, thorough, and prioritized manner
• Ability to work quickly, accurately and independently

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Must be able to perform work in an office setting
• Drives occasionally during all seasons and is exposed to all weather conditions
• May be subjected to adverse conditions, including contact from hostile people
• Potential exposure to contagious diseases, hazardous chemicals, and other hazardous fluids 
• Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel on a frequent basis
• Occasionally lifts, carries and balances objects weighing up to 30 pounds
• Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies
• Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking
• Occasionally is required to perform the safe operation of company vehicle, office equipment and machines, and recognize and abate safety hazards within the workplace
• The noise level in the work environment is usually low

Location: Onsite/Escondido

Hours: Saturday-Wednesday: 6:00am -2:30pm

Hourly Rate: $22.64-$25.97

EMPLOYMENT BENEFITS

• Paid Time Off
• Paid Holidays – 13 scheduled
• Flexible Work Schedules
• Medical, Dental, and Vision Insurance
• AD&D / Group Life Insurance
• Flexible Spending Accounts – Medical and Dependent Care
• Matched 401(k) Retirement Plan
• Early Release Days!
• Work Anniversary Bonuses
• Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
• Employee Assistance Plan (EAP)
• Home Ownership Assistance Program
• Casual Work Environment
• Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.