Manager, Consulting Services (Cloud & Cortex)

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

Job Summary

Job Summary 

As a Manager of Technical Services for Cloud & Cortex in Japan, you will lead a high-performing team of Deployment (formerly Professional Services) and Scale & Optimize (formerly Customer Success) dedicated to the Japanese market. Your primary mission is to ensure customers achieve maximum value from our Cloud & Cortex security solutions (including but not limited to, Cortex XDR, Cortex XSIAM, Cortex Cloud) through expert guidance, seamless deployment, and strategic adoption. You will manage daily operations and delivery excellence, fostering trusted relationships with customers while collaborating closely with Sales and Engineering teams to align on business outcomes.

Key Responsibilities

• Lead and oversee all post-sales technical service delivery in Japan, ensuring high-quality execution for Palo Alto Networks’ Cloud & Cortex products.

• Drive customer value realization by overseeing the execution of the company’s best practices, the company’s framework, ensuring clients achieve progressive milestones.

• Act as the single point of accountability for technical services for Cloud & Cortex products, proactively collaborating with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes.

• Build and develop a high-performing team of technical professionals by hiring, mentoring, and managing performance.

• Ensure consistent service excellence and long-term customer retention by governing recurring engagement workstreams, including monthly syncs and quarterly service reviews (QSRs), to align technical delivery with evolving business goals.

• Drive and achieve the following business and operational objectives:

  • Reduce Time to Value (TTV) and Time to Deploy (TTD) by accelerating deployment and adoption timelines

  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings

  • Achieve global target service margin ratios through delivery efficiency and cost control

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management

  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility

  • Build and sustain strong, strategic relationships with subcontractors and delivery partners

  • Collaborate with the Business Value Services (BVS) team to co-design and evolve services that fit the specific needs of the Japan market

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement

  • Leverage AI and automation in day-to-day operations to drive efficiency, quality, and scale

  • Act as an escalation point for critical customer issues, managing executive-level communications and orchestrating cross-functional teams to resolve complex technical challenges.

• Foster a culture of continuous learning, agility, and innovation to respond to Japan’s fast-changing customer and business environment.

• Represent the Japan area at a global level, sharing customer insights and local challenges to influence global strategy and programs.

• Ensure smooth execution of global and theatre-level GCS programs in Japan, while tailoring implementation to local needs.

Qualifications

Required Qualifications

• 10+ years of experience in technical services, professional services, customer success or related functions within a high-growth Cyber Security / Cloud Security enterprise environment.

• 3 years in a leadership role building high-performing teams.

• Proven understanding of technical concepts such as cyber security, cloud security, endpoint, log management, products, and implementation strategies (e.g., XDR, SIEM, CNAPP).

• Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT.

• Deep understanding of the Japanese enterprise market and business culture.

• Native-level Japanese and business-level English required.

Preferred Qualifications

• Demonstrated success in pre-sales engagement and SOW creation through project execution and closeout.

• Valued industry certifications such as CISSP, PMP, or relevant vendor-specific certifications (e.g., Palo Alto Networks PCNSE).

• Experience managing team utilization, revenue forecasting, and operational approvals for timesheets and expenses.

• Willingness to travel up to 5-10% within Japan and occasionally within the JAPAC region.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.