Branch Administrator & Sales Support Coordinator Team Leader

About the Role

We are seeking a highly organised Administration Team Leader to provide ongoing leadership and operational support to the Administration and Sales Coordination team across Queensland. This role plays a critical part in supporting sales activity, managing order and invoice processes, and ensuring customer requirements and business objectives are consistently met.

Responsibilities & Duties

• Review customer orders for both new and second-hand lift trucks’, ensuring all relevant information has been provided by the salesman.
• Working closely with Sales, Head Office, Production, Workshops and external stakeholders, you will oversee end-to-end order management, forecasting, invoicing, reporting and general administration functions.
• Ensure that the Workshop schedule is up to date and correct as well as in line with the sales forecast expectations.
• Troubleshoot issues that may delay invoicing or delivery, and actively support month-end sales activity.
• Lead, support and provide assistance to sales support staff within QLD.
• Process job cards and warranty job cards.
• Data entry for stocktake
• Process credit card payments
• Follow up on quotes

Skills & Experience

• Team Leader experience is desired but not essential
• Highly organised
• Experience in administration
• Attention to detail

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.