JOB DETAILS
Front Desk Assistant Manager
CompanyLegacy Resort
LocationBaxter
Work ModeOn Site
PostedApril 23, 2026
About The Company
Cragun’s is the largest year-round Brainerd resort getaway destination offering more of everything for your vacation – at the best value!
What can you enjoy while at Cragun’s, aside from the mile-long sandy beaches of Gull Lake? Check out our activities sure to excite both young and young-at-heart guests. Cragun’s Resort in Brainerd Minnesota has it all, including being named “Property of the Year” by Minnesota Innkeepers and a “Top Ten Resort” by Midwest Living.
Stay with Us
Discover for yourself why Cragun’s is considered one of the finest Minnesota lake resorts! Cragun’s Resort hosts groups of all sizes in a variety of comfortable accommodations including lakeside cabins, hotel-style rooms and cabins for large groups.
Activities at Cragun’s
Cragun’s has a variety of activities available for our guests all year-round! In the warmer months, visit our marina on Gull Lake to enjoy water sports like boating, water skiing, fishing and swimming. Cragun’s also offers on-land activities like snowmobiling, hiking, biking, cross country skiing, tennis and sports at the indoor Sports Centre. Cragun’s guests can also relax with a challenging game of golf on our premier Robert Trent Jones Jr. Designed Legacy Courses featuring 45 holes of golf rated as the “Midwest’s #1 Golf Course”.
About the Role
Description
Cragun's Resort on beautiful Gull Lake is seeking an energetic and customer service-oriented Assistant Front Desk Manager! This role provides day-to-day oversight of Front Desk operations and supervises staff to ensure a consistently high level of guest service. A high performer in this role loves and can deliver upon extraordinary customer service and has vision to launch our Guest Services and Concierge offerings to new heights.
Core Duties and Responsibilities:
- Development and leadership of the concierge service, including: establishing service standards, creating resources, training team members, and more
- Assist with hiring, training, coaching, and ongoing supervision of front desk staff
- Provide outstanding guest service and oversee efficient and accurate registration and billing
- Review staff shift checklists for accountability
- Ensure compliance with policies, procedures, and service standards
- Enforce attendance, uniform, and appearance standards
- Operate front office computer systems, reporting, and troubleshooting
- Monitor VIP guests and special requests
- Maintain timely follow-up in ALICE for guest and staff communication
- Monitor lobby activity to ensure guests are acknowledge and assisted timely
- Perform other related duties as assigned
Requirements
- Previous supervisory or front desk experience is a plus
- Strong leadership and motivational skills
- Organized, personable, and enthusiastic
- Enjoys working with people of all ages (both domestic and international staff)
- Knowledge of office equipment and systems
- Ability to multitask in a fast-paced environment
- Commitment to customer service and employee relations
- Must be at least 18 years of age
- Flexible schedule availability
Full Time Benefits:
- Medical, Dental and Vision Insurance
- Supplemental Life Insurance(s) offerings
- Competitive PTO Package
- 401k with discretionary match
- Incredible resort and Legacy Golf Course discounts
- Discounts on Lodging, Dining, Marina Rentals, Gull Lake Cruises and more
- Fun and bustling work environment!
Join our growing and LEGENDARY team!
Key Skills
Customer serviceLeadershipStaff supervisionConcierge servicesTraining and coachingFront desk operationsBillingRegistrationConflict resolutionMultitaskingCommunicationOffice equipment operationReportingTroubleshootingTime management
Categories
HospitalityManagement & LeadershipCustomer Service & SupportAdministrative
Benefits
Medical insuranceDental insuranceVision insuranceSupplemental life insuranceCompetitive PTO package401k with discretionary matchResort discountsLegacy Golf Course discountsLodging discountsDining discountsMarina rentals discountsGull Lake Cruises discounts
Job Information
📋Core Responsibilities
The Assistant Front Desk Manager oversees daily front desk operations and supervises staff to ensure high-quality guest service. This role also involves developing concierge services, managing staff performance, and ensuring compliance with resort policies and procedures.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
102
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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