Inside Sales, Renewal Specialist

Description

Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering an opportunity for a Systems Inside Sales with MRO and renewal focus to join our team. The Inside Sales team is responsible for hardware, software, subscription and simple project proposals for new and existing control system expansions and migrations. This person will also provide system design services and product selection to meet the scope requirements as defined in Requests for Quotation (RFQ) and support documents. 

Inside Sales Renewal Specialist Key Responsibilities:

• Provide technical guidance to the sales team and customers throughout the sales process. Understand customer requirements and recommend appropriate solutions
• Develop a basic understanding of our products or services, including their technical specifications, features, and benefits
• Create quotes, proposals, and/or technical documentation for customers. Ensure quote is accurate with customer request
• Engage with customers via phone, email, and online meetings to address their technical inquiries, and offer pre-sales and post-sales product support. Build strong relationships with customers to foster long-term partnerships
• Manage subscription renewals for control systems (DCS, PLC, software, lifecycle services), ensuring accurate contract data, entitlements, and on-time execution
• Proactively support customers through the renewal cycle, validating installed base, usage, and service needs to reinforce a customer-success experience with or without an assigned CSM
• Document and refine renewal workflows with the broader team as subscription offerings expand, capturing processes and gaps to support scalable, repeatable execution
• Work closely with internal teams, including other business unit inside sales groups, outside sales, inventory planning, and customer support, to coordinate activities and ensure a seamless customer experience. Provide feedback to principal vendors based on customer requirements
• Stay updated on product enhancements, Supplier updates, and new releases. Ensure that sales team members are equipped with the latest information.

Requirements

 Inside Sales Renewal Specialist Qualifications:

• Bachelor's degree preferred. Associate’s degree or high school diploma with equivalent work experience required
• Previous experience in industrial automation, controls, or MRO environments (DCS, PLCs, OEM parts, service agreements) developing industrial quotations and job estimates preferred
• Excellent presentation, verbal, and written skills and experience
• Experience with CRM software (e.g., Salesforce) and other sales productivity tools is a plus
• Strong self-motivated organization, planning, and implementation skills
• Capacity to actively participate in a dynamic, technical, and customer-oriented team culture
• Ability to follow, document, and improve processes in a changing environment
• Quickly embraces, learns, and applies new technology and/or procedures
• Interest in recurring revenue models, renewals, or customer success career paths Preferred

Inside Sales Renewal Specialist Physical Requirements:

• Ability to work extended hours on a computer

 Inside Sales Renewal Specialist Location:

• Mandan, ND, Marshalltown/Des Moines IA, Chanhassen MN, Schaumburg IL

Inside Sales Renewal Specialist Pay: 

• Salary Range: $50,000 - $65,000
• Bonus potential: 5%

The final offer will be based on several factors, including, but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in the position.

Inside Sales Renewal Specialist Benefits:

Recognized with a Top Employee Benefit Plan Award, below you will find our outstanding total rewards package when you join our team including:

• Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Paid Sick & Safety Time (PSST)
• 401K with 6% company match
• Employee Stock Ownership Plan (ESOP)
• Excellent health & wellness benefits
• Student debt & tuition reimbursement
• Referral bonus
• Novaspect is a 2025 Great Place to Work® Certified company

Who We Are:

Novaspect, Inc., is an employee-owned company that engineers, sells, and services industrial process controls. Our Core Purpose is to improve our customer’s performance through the innovative application of technology. We are passionate about creating effective processes and building customer relationships. We position ourselves to attract the best talent, and ensure we are delivering local services with proven technologies.