JOB DETAILS

Associate, Self Service Banking Operations Specialist, CBWMO, Group COO

CompanyDBS Bank
LocationSingapore
Work ModeOn Site
PostedApril 24, 2026
About The Company
DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com
About the Role

Business Function:

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Responsibilities:

  • Ensure high level of forecasting accuracy of SSB machines.

  • Support day to day BAU, timely communication with stakeholders on any discrepancies

  • Prepare and coordinate unit Performance reports.

  • Perform data analytics on machine faults and identify actionable insights to improve machine uptime.

  • Deep dive and query root causes and suggest solutions to resolve.

  • Be able to automate manual processes and suggest process improvements for the department.

  • Manage ad-hoc analysis such as statistical and predictive modelling to solve / respond to business questions.

  • Prepare and support budgeting, accruals and Strategic Cost Management processes.

  • Prepare and support Customer Experience portfolio, contribute ideas to improve Customer Satisfaction (CSAT) / improve survey results.

  • Participate and contribute ideas for team activities within the unit and department.

  • Additional scope may be included depending on business needs.

Job Requirements:

  • Degree holder in Engineering / Statistics / Finance with at least 4 years relevant experience

  • Advanced skills in MS Office Products, BI tools e.g., Qliksense, Tableau, etc

  • Familiarity with Consumer Banking Operations and SSB terminals and its operations will be an advantage.

  • Strong technical and applicable experience in analytics languages e.g., R, Python, SAS would be an advantage.

  • Proficient in SQL and query optimization on e.g. Teradata, Hadoop, Sparkola, Superset, S3, Alluxio, etc, would be an advantage.

  • Prior experience in Business Analytics

  • A good team player who can work well with product specialist, systems specialist, technical teams and external vendors.

  • Excellent inter-personal and communication skills in dealing with all levels of staff and external parties.

  • Demonstrate Critical Thinking, ability to suggest improvements and identify risks.

  • A highly organized individual with ability to work under pressure with accuracy and commitment.

  • Self-starter, independent and able to rise to challenges and meet deadlines effectively.

Location:

DBS Asia Hub

Job:

Operations

Schedule:

Regular

Employee Status:

Full time
Key Skills
ForecastingData analyticsProcess automationStatistical modellingPredictive modellingBudgetingCost managementCustomer experienceSQLPythonRSASQliksenseTableauTeradataHadoop
Categories
Finance & AccountingData & AnalyticsTechnologyEngineering
Job Information
📋Core Responsibilities
The specialist will manage forecasting accuracy for self-service banking machines and perform data analytics to improve machine uptime and operational efficiency. They will also support budgeting, cost management, and customer satisfaction initiatives while automating manual processes.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
34269
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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