EMR Specialist (Panel Manager)

FTE: 1.0 FTE (40 hours per week) 

Work Schedule: Weekdays - Dayshift 

Summary of Position

Calgary Foothills Primary Care Network (PCN) is a group of family physicians and health care professionals in northwest Calgary and Cochrane collaborating with various external stakeholders to deliver the best possible primary care. The PCN has established a team environment where individuals are encouraged to take initiative, be creative and contribute to ongoing decision-making

Under the direction of the Program Manager of Practice Enrichment and PCN member physicians, the EMR Specialist is responsible for executing and building capacity for clinics to engage in panel identification, maintenance and management initiatives in PCN member clinics. The EMR Specialist helps design and implement these strategies into existing clinic processes by working collaboratively with physicians, clinic staff, health team members and liaisons to help achieve both clinic and PCN goals and priorities. The EMR Specialist assists in building capacity in the clinic environment, supporting panel processes, Health Home measurement activities as well as other priorities, such as Community Information Integration/Central Patient Attachment Registry (CII/CPAR) and a wide variety of quality improvement initiatives.

Key Responsibilities

Key aspects of the position may include, but are not limited to:

• Conducting panel identification and maintenance activities including patient statuses and verification processes – updating, measuring and monitoring progress
• Participating in training and supporting clinic staff to assist with this work
• Completing panel management activities including planning and executing proactive screening, disease-specific care and managing registries
• Utilizing Electronic Medical Records (EMR) extensively and maximizes its effectiveness according to clinic processes and preferences
• Documenting clinic processes for panel identification, maintenance and management
• Conducting activities such as identifying missing labs, diagnostic imaging and screening procedures and accessing information in Netcare to complete the medical record
• Supporting preventive screening and treatment adherence in primary care, ensuring each patient encounter is maximized and used appropriately for preventive and basic care by following a screening protocol and utilizing reminder functions in the EMR
• Assisting physicians and clinic staff with EMR standardization including document keywords 
• Supporting physicians to manage the care of the patient panel reliably and effectively, including patients on the panel who are not actively seeking care
• Providing systematic and periodic reviews of the patient panel based on a variety of characteristics
• Ensuring complete, accurate, standardized and timely medical charting
• Measuring, documenting and tracking other relevant metrics such as Third Next Available appointment and patient experience while engaging and supporting clinic staff to embed these activities in clinic workflow
• Participating in presentations as needed

Knowledge, Skills & Abilities

• Interactions with others support Calgary Foothills PCN’s values of Innovation, Collaboration, Accountability, Respect and Excellence
• Advanced knowledge and experience with electronic medical records, including reporting and registry functions
• Experience working in a variety of different EMR platforms is preferred
• Demonstrates a positive attitude and contributes to building a positive and constructive work environment
• Understands change management principles and how to apply them when working with a variety of stakeholders
• Effectively demonstrates leadership abilities, assertiveness, conflict management, empathy, trustworthiness and flexibility in working with others
• Physician and clinic staff engagement is a key to success in this role
• Ability to build strong working relationships and assists in fostering collaboration and teamwork
• Possesses a strong work ethic, self-motivated and the ability to work independently with minimal direct supervision
• Strong understanding of primary care clinic operations and the ability to support clinic staff in learning new skills
• Knowledge of quality improvement principles and ability to utilize the model for improvement
• Exceptional attention to detail
• Demonstrated communication, problem solving, organizational and time management skills
• Able to work under pressure and respond to multiple and changing priorities
• Strong computer skills are an asset, including MS Word, Excel, Teams, Outlook and SharePoint

Qualifications

• Minimum current Medical Office Assistant Certification or other relevant post-secondary education preferred
• A minimum of three years in a primary care environment demonstrating expertise in at least one EMR platform (i.e. Ava, CHR, PS Suite, Med Access or Accuro preferred)
• Experience in a panel manager or patient care coordinator role is preferred
• Practice Facilitator training through the Alberta Medical Association is an asset
• Change management training is an asset
• Demonstrated ability to work in a team-based environment is an asset

Other

• A valid driver’s license and access to a vehicle is required
• Occasional evening or weekend work may be required

Employment Requirements:

• Completion of a satisfactory criminal record check and/or Vulnerable Sector Search. 

Diversity & Inclusion

• Our PCN strongly believes in sustaining an inclusive, respectful and equitable working environment that represents the communities we serve. We are committed to a merit-based selection process that ensures all candidates are considered. We invite people of all ethnic backgrounds, ancestry, religious beliefs, sex, gender identities and expressions, sexual orientation, ages, marital status, family status, genetic characteristics and disabilities to apply for positions within our PCN.

Commitment to Truth and Reconciliation

• As part of our ongoing commitment to advancing reconciliation and supporting Indigenous communities, we actively uphold Call to Action 23 of the Truth and Reconciliation Commission of Canada. We are dedicated to increasing the recruitment and retention of Indigenous professionals across all levels of our organization, particularly in health and wellness roles and encourage individuals of Indigenous ancestry to apply. 

If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter.

Please note that only candidates considered for an interview will be contacted.

In the spirit of reconciliation, we acknowledge that we live, work and play on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations, as well as districts 4, 5 and 6 of the Otipemisiwak Métis Government and all people who make their homes in the Treaty 7 region of Southern Alberta.