JOB DETAILS
Service Advisor
CompanyJim Shorkey Family Auto Group
LocationNorth Huntingdon Township
Work ModeOn Site
PostedMay 1, 2026
About The Company
Jim Shorkey Kia in the Wexford area offers a large inventory of vehicles as well as the services needed to care for your vehicle. Our service center technicians are certified with expertise in the Kia brand. Our service department offers the parts and accessories your Kia needs to stay safe on the road for many more years to come.
About the Role
Description
Jim Shorkey North Huntingdon Kia is seeking an experienced and dynamic Service Advisor to join our dedicated team. Our dealership is committed to providing exceptional customer service, and we pride ourselves on building lasting relationships with our clients through integrity, transparency, and professionalism.
Key Responsibilities:
- Assist in managing the daily operations of the service department to ensure efficiency and customer satisfaction.
- Handle customer inquiries and concerns, ensuring prompt and effective resolution.
- Utilize technology and video MPI (Multi-Point Inspection) systems to enhance service delivery and communication.
- Coordinate with the service manager to achieve department goals, including meeting or exceeding customer satisfaction scores.
- Implement service process improvements to enhance departmental performance.
- Ensure compliance with all safety, environmental, and manufacturer standards.
What We Offer:
- Competitive pay plan reflecting your experience and abilities.
- Opportunities for professional growth and advancement within a supportive team environment.
- Comprehensive benefits package including health insurance, retirement plans, and employee discounts.
- Employee discounts on parts, service and vehicles.
- Paid holidays and vacations
- Work life balance
Requirements
- Proven experience as a service advisor or in a similar automotive service leadership role.
- Strong proficiency in technology and experience with video MPI systems.
- Excellent interpersonal and communication skills.
- Detail-oriented with strong organizational and problem-solving skills.
- Ability to thrive in a fast-paced environment, handling over 100 customer service interactions daily.
- Commitment to providing top-tier customer service and upholding dealership reputation.
Key Skills
Customer serviceAutomotive serviceMulti-point inspectionCommunicationProblem-solvingOrganizational skillsTechnology proficiencyLeadershipInterpersonal skillsDetail-oriented
Categories
Customer Service & SupportRetailManagement & LeadershipTransportation
Benefits
Health insuranceRetirement plansEmployee discountsPaid holidaysPaid vacations
Job Information
📋Core Responsibilities
The Service Advisor manages daily service department operations to ensure efficiency and high customer satisfaction. They handle customer inquiries, resolve concerns, and utilize technology like video MPI systems to enhance service delivery.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
4
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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