Head of Digital Platform Delivery

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

l   Key Responsibilities

• Lead the Digital Platform Delivery function and provide overall governance for enterprise digital platforms and services.
• Oversee four core sections: Enterprise Architecture, Digital Customer Service, Digital Distribution Service, and Digital Compass Center.
• Ensure digital platforms are stable, scalable, secure, and aligned with business strategy and customer experience priorities.
• Establish clear delivery, architecture, and service governance to balance innovation, efficiency, and risk management.
• Partner with senior business and operations stakeholders to drive cross-functional alignment and effective execution.
• Build leadership capability and ensure sustainable talent and succession planning across the department.

l   Job Requirements

• Bachelor’s degree or above in Computer Science, Engineering, or a related technical field.
• 10+ years of experience in digital technology, IT, software platforms, or enterprise systems, with proven ownership of large-scale platform or service delivery.
• Demonstrated leadership experience managing and developing multi-functional technical or digital delivery teams.
• Strong understanding of enterprise digital platforms, system architecture, and service-oriented or modular design principles.
• Experience operating in large-scale or regulated enterprise environments, with solid governance and risk awareness.
• Ability to communicate effectively with both technical teams and senior non-technical business stakeholders.
• Experience in the financial or insurance industry is a plus.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.