JOB DETAILS

Chief Financial Officer

CompanyAFCA
LocationMelbourne
Work ModeOn Site
PostedApril 27, 2026
About The Company
The Australian Financial Complaints Authority (AFCA) is the one-stop-shop for consumers and small businesses with a complaint about banking, credit, insurance, superannuation, investments and advice. We provide fair, independent and effective solutions for financial disputes. Established in 2018, AFCA is Australia’s only ombudsman service for the financial services sector. We work with consumers, small businesses, industry, regulators and Government, to raise standards and reduce financial disputes through innovative solutions, education and communication. We deliver to the Australian community services that are easy to use, free for complainants, efficient, timely and impartial. AFCA’s diverse workforce is made up of more than 1600 team members from across Victoria and New South Wales, with expertise in dispute resolution, finance, insurance and superannuation. Our people are driven by our values to be fair and independent, transparent and accountable, honest and respectful and proactive and customer focused. We’re passionate about fairness and delivering a trusted and ethical service and excellent customer experience . Our culture and workplace reflects the diversity of those we serve. We share a vision to be a world class ombudsman service: raising standards and minimising disputes; meeting diverse community needs, and trusted by all. AFCA considers complaints that previously would have been handled by the Financial Ombudsman Service, the Credit Investments Ombudsman and the Superannuation Complaints Tribunal. Follow us for latest news, updates and to find out more about the work we do.
About the Role

Company Description

Fairness feels good 

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. 

Job Description

Lead with purpose. Where financial stewardship serves the public good.

We are now seeking an exceptional Chief Financial Officer (CFO) to provide strategic financial leadership at a critical time for AFCA and the broader financial services landscape.

Reporting to the Chief Operating Officer and working closely with the CEO, Executive Leadership Team and Board, the CFO plays a pivotal enterprise role shaping financial strategy, stewarding public trust and enabling AFCA to deliver on its purpose.

This is far more than a traditional CFO role. You will lead finance, workforce planning, enterprise risk, procurement, property and business continuity, offering deep insight, foresight and assurance in a complex, demand‑driven and highly regulated environment.

As a member of AFCA’s Executive Leadership cohort, you will:

  • Lead AFCA’s financial strategy to ensure long‑term sustainability, performance and value‑for‑money in a variable demand and fee‑funded environment
  • Provide trusted, authoritative advice to the COO, Executive and Board on financial performance, enterprise risks, investment decisions and strategic priorities
  • Drive robust financial governance, integrity of reporting, compliance and continuous improvement across systems, frameworks and insights
  • Lead AFCA’s enterprise risk management framework and business continuity capability, embedding risk into planning, decision‑making and performance
  • Oversee procurement, commercial and property functions, strengthening transparency, supplier governance and commercial outcomes
  • Lead and develop a high‑performing, multidisciplinary team, fostering collaboration, capability and a strong enterprise mindset

Qualifications

What You Bring

You are an accomplished executive leader with a strong reputation for stewardship, judgment and influence. You bring:

  • Extensive senior executive experience in financial leadership and enterprise risk, ideally within regulated, public interest or not‑for‑profit environments
  • Demonstrated success leading financial strategy, governance, performance management and audit
  • Strong expertise in financial planning, modelling, forecasting and demand‑driven budgeting
  • Experience integrating financial and workforce planning, including workforce modelling
  • Proven capability overseeing procurement, supplier governance and commercial frameworks
  • Experience managing corporate infrastructure, such as property or facilities portfolios
  • Exceptional ability to translate complex financial and risk information into clear, actionable insights for Boards and Executives
  • Highly developed leadership, communication and stakeholder engagement skills

Most importantly, you are values‑driven, collaborative and motivated by work that serves the public good.

Additional Information

Additional information 

  • BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. 
  • Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. 
  • Employer of Choice Public Sector and NFP – Australian HR Awards 2023 
  • Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion. 
  • Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. 
  • Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. 
  • Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. 
  • Locations – A team of over 1,600 dedicated professionals based in modern Melbourne and Sydney CBD offices. 

To apply 

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. 

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. 

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.  

  • Compensation: AUD 0 - AUD 0 - yearly
    • Key Skills
    Financial strategyEnterprise risk managementFinancial governanceWorkforce planningStrategic leadershipFinancial modellingBudgetingProcurementSupplier governanceCommercial frameworksBusiness continuityStakeholder engagementFinancial reportingAuditPerformance managementExecutive leadership
    Categories
    Finance & AccountingManagement & LeadershipGovernment & Public SectorConsulting
    Benefits
    Flexible work optionsPaid parental leaveGender affirmation leaveWomen's health leavePaid time off over ChristmasFlexible public holidays
    Job Information
    📋Core Responsibilities
    The CFO will provide strategic financial leadership, overseeing finance, workforce planning, enterprise risk, and procurement to ensure long-term sustainability. They will act as a key member of the executive team, providing authoritative advice to the Board and COO while driving financial integrity and governance.
    📋Job Type
    full time
    📊Experience Level
    10+
    💼Company Size
    1093
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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