Be a proactive member of the operations team at Center on Halsted (COH), the largest Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ) community center in the Midwest. Ensure smooth daily operations, events, and meetings, addressing and communicating potential issues, especially infrastructure concerns. Provide coverage for first-floor reception during lunch breaks and when extra support is needed. Assist with event setup, including arranging furniture, moving gym equipment, checking out equipment, and setting up AV systems. Respond to emergencies and manage challenging clients. Demonstrate cultural competency at all times. Collaborate with staff to ensure program success. Oversee and provide feedback to contracted cleaning and security teams. Complete assigned tasks promptly, prioritize projects, and handle necessary paperwork. Ability to work independently and respond to overnight building alarm calls required. Job Title: | Operations Contract Support Staff | Supervisor: | Director of Operations and Rentals | Department: | Operations | Classification status: | Contractual; 14-28 Hours Weekly (2-4 days, 7 hours shifts; mostly weekdays) | Starting Wage: | $18-$22 per hour | Hire Date: | ASAP |
Building Maintenance and Routine Duties: - Independently move volleyball poles and nets, move pickleball nets, raise and lower basketball hoops, and relocate gym equipment accessories at least twice during each shift. This involves heavy lifting, bending, and carrying.
- Regularly check public spaces and ensure a neat environment; unlock doors as needed for meetings; report any building problems; and, send daily report.
- Complete assigned shift checklists and other assigned projects.
- Setup and/or cleanup for scheduled meetings, events and programs. Duties can include delivering refreshments and food, arranging furniture, handling AV equipment; general cleaning, reviewing inventory, inspecting spaces for damage, and organizing spaces.
- Learn and demonstrate how to use AV equipment, theatre equipment, gym equipment, and technology including laptops and other building equipment. The ability to work independently is essential. Train COH staff as needed.
- Work as receptionist during staff breaks or for a shift when coverage is needed, helping to answer calls, director patrons and clients, clean up the lobby, help with wayfinding, and provide resources to patrons as needed
Communication Duties: - Maintain positive communications with all.
- As needed, provide assistance to staff and renters and prioritize needs.
- Communicate relevant problems, particularly infrastructural problems, to other operational staff (such communication will include sending effective emails and by noting them on a “punch list”); as appropriate, take corrective actions to address problems.
Duties Related to Responding to Critical Incidents: - Center on Halsted is a trauma informed organization that provides services to clients with, at times, severe behavior and impulse control issues. Applicants must be able to create healthy boundaries and work with patrons who have experienced severe trauma.
- As they occur, respond to hostile clients and/or other emergencies; help to de-escalate clients and patrons when possible.
- Help ensure clients and patrons adhere to In-Center Commitments (code of conduct).
- Proactive and goal focused – enjoys working hard and looks for challenges; able to act and react as necessary, even when limited information is available; able to take initiative and lead challenging situations
- Personal qualities of integrity, credibility and commitment to the mission of Center on Halsted
- Flexible and able to multi-task; can work in ambiguous, fast-moving environment, while making sure that the objectives for the day are achieved
- Lesbian, gay bisexual, transgender sensitivity; should be able to act in a culturally competent manner when interacting with diverse clientele
- Strong written and oral communication skills – ability to identify and communicate problems when necessary
- Physical ability to lift, carry, and move objects up to 50 pounds, with occasional heavier items. Frequent lifting or carrying of objects weighing up to 25 pounds may be required.
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