Shift Lead

Description

About Us: 

16 On Center Chicago owns and operates several live music venues, third-party production, restaurants, bars, and food halls across Chicago and New York. Join the team of one of the country's leading independent promoters.

Our most effective service to our community comes from a team with a diverse mix of minds, backgrounds, and experiences. 16 On Center actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment, without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic information, neurodiversity, disability, veteran status, or any other characteristic protected by law.

Position Summary:

As a Shift Lead at Olly Olly Market, you will oversee day-to-day operations during assigned shifts within the food hall. This role is responsible for ensuring a high-quality guest experience, supporting smooth coordination between vendors, and maintaining efficient execution of service standards. You will act as the primary on-the-ground leader during your shift, supporting staff and vendors, troubleshooting issues as they arise, and helping maintain a clean, organized, and well-run environment. 

Additional responsibilities include but are not limited to:

• Lead front-of-house operations during assigned shifts, ensuring the food hall is clean, organized, and fully guest-ready at all times
• Act as the main point of contact between vendors, staff, and management, handling real-time issues and escalating when needed
• Monitor vendor readiness, service times, and overall performance to support a smooth and consistent guest experience
• Provide a welcoming and professional presence on the floor, addressing guest questions, feedback, and concerns in real time
• Support peak service moments across the space as needed, including assisting vendors or stepping into service areas
• Supervise and support hourly staff, maintaining accountability, floor coverage, and clear communication throughout the shift
• Help train and guide team members on service standards and day-to-day operations
• Maintain cleanliness and organization across all shared spaces, including seating areas, restrooms, and common areas
• Conduct regular walkthroughs to ensure safety, cleanliness, and overall readiness of the space
• Assist with execution of on-site events and programming, helping coordinate logistics and maintain a smooth guest flow
• Complete shift reports and log important updates, incidents, and operational notes
• Support inventory tracking of shared supplies and communicate restocking needs
• Assist with opening and closing responsibilities, including closing the facility in line with established procedures

Requirements

About You:

• 2+ years of experience in hospitality, with at least 1 year in a lead or supervisory role preferred; food hall or multi-concept experience is a plus
• Comfortable leading a shift and supporting a team in a fast-paced environment
• Strong communiction skills with the ability to interact confidently with guests, vendors, and staff
• Able to stay organized, think on your feet, and troubleshoot issues in real time
• Reliable, accountable, and able to take initiative without constant direction
• Positive, team-oriented approach with a focus on maintaining a strong floor presence
• Comfortable multitasking and prioritizing in a high-volume setting
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Comfortable standing and moving throughout a full shift
• Ability to lift and carry up to 40–50 lbs as needed