RESALE CLOTHING SPECIALIST

Description

Are you passionate about making a difference and love the thrill of thrift shopping?  If so, join our dynamic team at Metrocrest Resale, a nonprofit resale shop where every item sold helps support Metrocrest Services! We're looking for enthusiastic, customer-focused individuals who want to create a positive impact in our community while working in a fun, fast-paced retail environment. If you're ready to turn your love for fashion, sustainability, and people into a rewarding career, apply today!

The Agency

Metrocrest Services is a team of volunteers, nonprofit partners, donors, and employees whose Mission is “Providing hope through programs that lead to self-sufficiency and foster independence.” Our Core Values are based on principles that guide our actions, behaviors, and decisions. Our Core Values are:

Start with a “YES” Attitude: Working together to find solutions

At Metrocrest Resale approach donors,  customers, and teammates with solutions, flexibility, and a willingness to help

Celebrate Differences: Show others dignity, respect, and inclusion while honoring everyone’s experiences and unique contributions

At Metrocrest Resale, we value diverse backgrounds, perspectives, and experiences and foster an inclusive workplace

Be Kind: Make a choice to be kind to ALL through empathy and understanding

At Metrocrest Resale, we treat everyone with respect, patience, and professionalism

Choose Joy: Joy is an attitude; pursue it every day

At Metrocrest Resale, we create an uplifting shopping and working environment

Embrace Change: A willingness to be open-minded and collaborate while accepting that change is an integral part of making our organization stronger

At Metrocrest Resale, donation volume and priorities shift daily; we adapt with a positive attitude

We are looking for team members whose values align with ours and who are compassionate, professional, and committed to serving their neighbors in need.

Requirements

The Opportunity

As the Resale Clothing Specialist, you are the engine behind one of the most critical parts of our store: turning donated clothing into high-quality, revenue-generating inventory that directly supports our mission of empowering individuals toward self-sufficiency.

This role blends operational excellence with mission impact. You will take ownership of the full lifecycle of clothing donations, from initial intake and quality assessment to pricing, merchandising, and sales floor presentation. Your work ensures that every item we sell reflects the dignity, quality, and care our community deserves.

In a fast-paced, high-volume environment, you’ll balance efficiency with attention to detail, making thoughtful decisions about what gets sold, how it’s presented, and how quickly it reaches the floor. You will also play a key role in guiding and supporting volunteers, helping them contribute meaningfully to the store’s success.

This is an ideal opportunity for someone who takes pride in organization, has an eye for quality and presentation, enjoys working with people, and wants their work to have a visible, tangible impact every single day.

Schedule Commitment

Metrocrest Resale is open from 10:00 AM to 6:00 PM, Monday through Saturday. The Clothing Specialist works onsite during the hours determined by Resale Management, which may include opening and closing shifts that extend beyond normal operating hours. The Metrocrest Resale Store is closed on Sundays.

Consistent attendance is vital for ensuring operational efficiency, maintaining a high standard of customer service, supporting teamwork, ensuring financial accuracy, and upholding the reputation of Metrocrest Resale and Metrocrest Services.

Minimum Qualifications

• Ability to work a flexible schedule, including Monday - Saturday, between the hours of 9:00 AM - 6:30 PM
• High School Diploma or equivalent 
• Ability to lift and move items up to 20 lbs., with or without reasonable accommodation
• Ability to stand or move for 7 hours per shift, with or without reasonable accommodation
• Comfortable working in a fast-paced, high-volume retail or warehouse-like environment

Major Responsibilities and Duties

• Process, sort, hang, tag, and price all incoming donated clothing in alignment with Metrocrest Resale standards, ensuring consistent quality and brand presentation
• Inspect all clothing items for quality, including identifying stains, tears, excessive wear, or other defects; make timely decisions on resale vs. recycling
• Ensure efficient throughput of inventory by prioritizing and moving processed clothing to the sales floor quickly to support store turnover and revenue goals
• Maintain organized backroom operations, including sorting areas, racks, and workflow processes to maximize efficiency in a high-volume environment
• Merchandise clothing on the sales floor in a visually appealing and organized manner, including sizing, categorization, rotation, and seasonal adjustments
• Conduct daily restocking and rotation of inventory to keep the sales floor fresh, full, and aligned with customer demand
• Provide direction, support, and oversight to volunteers assisting with sorting, hanging, and tagging to ensure quality standards and productivity expectations are met
• Maintain a clean, safe, and organized work environment in both backroom and sales floor areas
• Support front-of-store operations as needed, including operating the register and providing coverage for breaks and lunches
• Deliver a positive customer experience by greeting customers, assisting shoppers and donors, and representing Metrocrest with professionalism and warmth
• Respond to customer questions, resolve concerns, and clearly communicate store policies, including returns and guarantees
• Contribute to team success by supporting daily operations and helping achieve monthly sales goals
• Perform additional duties as assigned by the Resale Management to support overall store operations

Special Knowledge/Skills/Expectations

• Strong attention to detail and quality control
• Ability to prioritize tasks and manage time effectively in a high-volume setting
• Basic merchandising awareness (organization, presentation, and visual appeal)
• Ability to follow established processes while also identifying opportunities for efficiency
• Comfort providing direction and guidance to volunteers in a supportive and respectful manner
• Customer service mindset with the ability to engage positively with diverse populations
• Reliability, consistency, and a strong work ethic
• Alignment with Metrocrest Services’ mission and values

Reporting Relationship

The Resale Clothing Specialist reports directly to the Resale Assistant Manager.

Equal Employment Opportunity

Metrocrest Services provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, or any other characteristic protected by federal, state or local law.

In accordance with the ADA, Metrocrest Services is willing to consider any reasonable accommodation.