JOB DETAILS

GSA - F&B

CompanyAccorHotel
LocationLucknow
Work ModeOn Site
PostedApril 29, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Job Description

  • Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
  • Welcome the guests by greeting them as per the standards.
  • Any matter which may affect the interests of Mercure Lucknow Gomti Nagar should be brought to the attention of the Management.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
  • Establish and maintain seamless co-ordination & co-operation with all departments of Mercure Lucknow Gomti Nagar to ensure maximum cooperation, productivity, morale and guest service.
  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Responsible for set up of all operating equipment and ensure to inspect linen, and condiments before the service.
  • Ensure to be familiar with all dishes on the menu.
  • Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
  • In the absence of the Food & Beverage Executive  ensure to take guest orders, advice guests on specials menu options.
  • Ensure to be familiar with the property lay out, fire exits and elevator locations.
  • Report any equipment malfunction, emergency situations or suspicious persons to the F&B Executive.

Qualifications

Diploma / Degree in Hotel Management or any other equivalent qualifications.

Additional Information

1-2 year of experience in branded hotels.

  • Job-Category: Food & Beverage
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Food and beverage serviceCustomer serviceTable setupConflict resolutionCommunicationTeam coordinationMenu knowledgeEquipment maintenanceSafety protocolsHospitality standards
    Categories
    HospitalityFood & BeverageCustomer Service & Support
    Job Information
    📋Core Responsibilities
    Provide professional food and beverage service while ensuring guest satisfaction through efficient query resolution and complaint handling. Maintain operational standards by managing equipment, table setups, and inter-departmental coordination.
    📋Job Type
    full time
    📊Experience Level
    0-2
    💼Company Size
    99454
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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