JOB DETAILS

Order Fulfillment Director

CompanyGreenbridge
LocationMentor
Work ModeOn Site
PostedMay 2, 2026
About The Company
Founded in 1974, Greenbridge, formerly Polychem, is a leading provider of sustainability solutions to packaging, consumer and industrial products companies as well as municipalities across North America due to our expertise and focus on recycling and reuse. While best known for producing the broadest line of polyester and polypropylene bonded and woven strapping and cord in the industry, Greenbridge also offers corner board and a full suite of tools, equipment, and integrated systems we support through customer training, service and repairs. Greenbridge is committed to helping customers excel in their recycling efforts to reduce waste in landfills and oceans, incorporate more recycled content in their packaging and operations, and help them achieve real, measurable results required by ESG programs. A Sterling Group portfolio company, Greenbridge is committed to the safety of our team, advancing the circular economy and customer success. We are currently hiring at all locations across the U.S. Please visit www.greenbridge.com to see all career openings.
About the Role

Description

 Reporting to the COO, the Order Fulfillment Director is responsible for the accurate and efficient processing of customer orders. This role serves as a critical link between customers, sales, production, and logistics to ensure orders are entered, scheduled, fulfilled, and delivered on time. The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and can manage multiple priorities without sacrificing accuracy.

Requirements

Duties and Responsibilities

  • Accurately review and manage customer orders in ERP systems with a strong focus on speed and precision
  • Review orders for completeness, pricing accuracy, lead times, and product specifications, customer delivery dates
  • Coordinate with production planning and scheduling teams to ensure timely fulfillment
  • Communicate order status, delays, and updates proactively to internal stakeholders and customers
  • Resolve order discrepancies, including pricing, quantity, shipping dates, and product issues (schedule dates etc.)
  • Monitor inventory levels and collaborate with supply chain teams to prevent stock outs or delays
  • Prioritize and expedite urgent orders as needed to meet customer demands
  • Maintain detailed and organized order records and documentation
  • Support continuous improvement efforts to streamline order processing workflows
  • Ensure compliance with company policies, customer requirements, and quality standards
  • Overtime, develop and track the prediction of orders based on order patterns of customers servicing different markets.
  • Develop and implement programs & process to support sustainable customer fulfillment support.
  • Analyzing sales history to help predict customer order, needs, and demand

Key Competencies

  • Attention to Detail: Ability to maintain high accuracy in a fast-paced, high-volume setting
  • Multitasking: Skilled at managing multiple orders and priorities simultaneously
  • Communication: Clear and professional communication with internal and external teams
  • Problem-Solving: Ability to quickly identify and resolve order-related issues
  • Adaptability: Comfortable working in a dynamic manufacturing environment with shifting priorities

Performance Metrics

  • Order entry accuracy rate
  • Order processing turnaround time
  • On-time delivery performance (in coordination with operations)
Key Skills
Order FulfillmentERP SystemsProduction PlanningSupply Chain ManagementInventory ManagementData AnalysisProcess ImprovementAttention To DetailMultitaskingCommunicationProblem-SolvingAdaptabilityLogisticsOrder ProcessingScheduling
Categories
Management & LeadershipLogisticsManufacturingCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Order Fulfillment Director manages the end-to-end order processing cycle, serving as a liaison between sales, production, and logistics. They are responsible for ensuring accurate order entry, timely fulfillment, and proactive communication regarding order status and discrepancies.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
236
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page