JOB DETAILS

Assistant Manager HRBP

CompanySagility
LocationPavia
Work ModeOn Site
PostedApril 30, 2026
About The Company
Sagility is the foremost expert in healthcare operations with over 25 years of experience across the entire value chain—upstream, midstream, and downstream. We combine deep domain expertise, tech-led transformation, and trusted collaboration to help healthcare organizations achieve operational excellence and deliver better outcomes. • 𝐃𝐞𝐞𝐩 𝐃𝐨𝐦𝐚𝐢𝐧 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: We understand healthcare operations like no one else. Our knowledge is embedded in every process, enabling us to create meaningful value for payers, providers, and other stakeholders. • 𝐓𝐞𝐜𝐡-𝐋𝐞𝐝 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: Transformation is more than deploying point solutions or isolated AI use cases. We reimagine end-to-end workflows, architecting integrated designs that drive efficiency, scalability, and innovation. • 𝐓𝐫𝐮𝐬𝐭𝐞𝐝 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: We build on the trust our clients place in us by fostering a robust ecosystem of partners—including consulting firms, software providers, platform companies, system integrators, and cloud innovators—to deliver comprehensive solutions delivering higher ROI. At Sagility, we are mastering the art of leading with AI-first mindset that is grounded in compliance powered by the passion of our people to deliver value across the continuum of healthcare operations. With a presence across 5 countries and a strong workforce of nearly 45,000 employees, we bring global scale and expertise to every engagement.
About the Role

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The purpose of the HR Business Partner (HRBP) role is to provide strategic HR support and guidance to assigned departments, ensuring the effective delivery of HR services, aligning people strategies with business goals, and promoting a positive employee experience. The HRBP drives employee relations, talent management, and organizational development while ensuring compliance with policies and best practices.

Job title:

Assistant Manager HRBP

Job Description:

Education:

  • Preferably a College graduate of any Social Sciences course or equivalent education

Experience:

  • At least three to four years of HR experience preferably in a BPO/Call Center

Mandatory Skills:

  • Communication Skill (Spoken)

  • Communication Skill (Written)

  • Customer Service Orientation

  • Team Orientation

  • Drive for Results/ Execution

  • Thriving in Change

  • Expertise/ Analytical Skills

  • Problem Solving

  • Performance Management

  • Planning, Organizing, Controlling

Preferred Skills:

  • Conflict Management

  • Influencing / Negotiating

  • Conflict Management

  • Influencing / Negotiating

  • Change Management

  • Training Needs Analysis

  • Training Design & Development

  • Stakeholder and Relationship Management

  • Computer Literacy

  • Product Knowledge

  • Discipline Management

  • Partnering

  • Innovation

  • Negotiation and Retention Skills

  • Presentation Skills

  • Facilitation Skills

  • Coaching and Counselling

  • Process Improvement

  • Creative Thinking

Roles & responsibilities:
Service Delivery

  • Provides comprehensive HR service to assigned accounts and/or departments.

  • Proactively advises on HR best practices and where necessary takes a hands-on role in closing Junior-level to mid- level disciplinary actions.

  • Supports the Account Lead and program managers on HR matters such as onboarding, employee relations, talent retention and engagement.

  • Provides day-to-day HR services delivery and ensures adherence and compliance to HR processes and targets.

  • Supports the implementation of corporate mandates and initiatives.


Employee Relations

  • Ensure the consistent implementation of the Company’s Code of Conduct and Discipline Management Process

  • Handles employee queries and concerns as escalated through HR Web, email, etc.

  • Facilitate discipline management orientation and guidance sessions.


Employee Engagement

  • Conduct FGD sessions and other feedback gathering mechanisms gather insights and information relevant to resolving employee related concerns.

  • Encourage employees to participate in any of the company’s events and engagement activities.

  • Lead and facilitate retention talks to employees who are contemplating to leave the company.


Business Partnering

  • Attend or hold weekly/ regular touch base meetings with assigned program managers/ leaders

  • Collaborate with program managers on action items and strategy conceptualization and implementation to address program concerns related to people

  • Reviews and analyses attrition data including headcount, reasons, market forces and costs.

  • Coordinates and collaborates with other HR function heads/ teams to settle HR concerns on payroll, movement, data and other people related issues.


Report/Admin Tasks

  • Processing/ sending of employee notices related to separation

  • Review and approve employee movements as submitted in Sagilfie or any HR Tool.

  • Prepare, maintains and submits all reports as assigned before any set deadline

  • Suggests innovative ideas that would challenge status quo and improve current systems and procedures

Location:

Iloilo, Cybergate, PaviaPhilippines
Key Skills
CommunicationCustomer Service OrientationTeam OrientationPerformance ManagementConflict ManagementInfluencingNegotiatingChange ManagementTraining Needs AnalysisStakeholder ManagementRelationship ManagementDiscipline ManagementCoachingCounsellingProcess ImprovementAnalytical Skills
Categories
Human ResourcesManagement & LeadershipHealthcareCustomer Service & Support
Job Information
📋Core Responsibilities
The HR Business Partner provides strategic HR support to assigned departments, focusing on employee relations, talent management, and organizational development. They ensure compliance with company policies, facilitate employee engagement, and collaborate with program managers to address people-related business concerns.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
16896
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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