JOB DETAILS

Call Center Specialist (remote in Oregon)

CompanyGreater Oregon Behavioral Health, Inc
LocationBend
Work ModeRemote
PostedApril 30, 2026
About The Company
Mission: Greater Oregon Behavioral Health, Inc. (GOBHI) is a rural/frontier Behavioral Health and Social Services Network empowering individuals and communities to achieve better health. Vision: We envision strong, healthy communities where all individuals are supported in achieving health, wellness and their full potential. For more information, please visit https://gobhi.org/about/.
About the Role

Description

Here at GOBHI, we understand and support diversity by appreciating it and encouraging it by creating a culture of dignity and respect for our employees. We are honored to be an Equal Opportunity Employer.


GOBHI has an immediate opening for a two full-time Brokerage Intake Specialists (Call Taker). This remote position will be based out of the employee’s home located in the state of Oregon or accepted radius.


The Brokerage Intake Support Specialist will support with answering phones and responding to members. They perform computer data entry, inquiry requests and provide clerical duties to support the Medical Brokerage Call Center.


Essential duties include:

  • Data Entry of ride and billing information for completed rides.
  • Maintains records and reports within areas of responsibility.
  • Processes incoming and outgoing mail.
  • Prepares denial letters to CCO.
  • Prepares and maintains records for quality control.
  • Fields incoming phone calls.
  • Interviews eligible clients to obtain sufficient information to take ride request.
  • Provides timely ride assignments to providers.
  • Assesses eligibility according to program regulations.
  • Documents rides that providers are unable to provide and assists with arrangements for alternative service delivery.
  • Takes messages and routes calls to other programs.
**Please note that there are multiple ads but we are only hiring one position**

Requirements

What is needed to succeed in this role:

  • Minimum one year experience working in a call center or medical office setting.
  • Superior Customer Service skills.
  • Excellent communication skills, both verbal and written.
  • Technology Savvy – proficient in Microsoft Office software and Google Suites.
  • Strong and reliable internet connection.
  • Flexible; able to multi-task in response to time sensitive and changing situations.
  • Handles highly sensitive and confidential information.
  • Positive attitude – ability to approach problems in a positive manner.
  • Education – High School Diploma or equivalent.
  • Bilingual in Spanish preferred but not required.

What we offer:

  • Competitive salary – starting at $18.00 per hour
  • $2.00 per hour additional compensation for proven bilingual skills
  • Medical, dental and vision insurance for you and dependents
  • 22 paid time off days and 12 paid holidays
  • EAP
  • FSA, with a $500 employer contribution
  • Triple AAA insurance
  • Wellness benefits
  • 401k contribution, including 6.5% employer contributions
  • Internet reimbursement

About GOBHI:

Founded in 1994, Greater Oregon Behavioral Health, Inc. is an innovative behavioral health organization that serves communities across Oregon. GOBHI is a 501(c)(3) nonprofit corporation that is charged with administering the behavioral health Medicaid benefit, non-emergent medical transportation and community engagement in 12 rural and frontier counties in Oregon.


GOBHI is a co-owner of the Eastern Oregon Coordinated Care Organization, along with Moda Health, and also provides various direct services statewide. GOBHI is committed to better health, better care, and lower costs. Please visit www.gobhi.org to learn more about our mission and services.

Key Skills
Customer serviceData entryCommunication skillsMicrosoft OfficeGoogle SuitesMulti-taskingTime managementRecord keepingClerical dutiesBilingual
Categories
Customer Service & SupportHealthcareAdministrativeSocial Services
Benefits
Medical insuranceDental insuranceVision insurancePaid time offPaid holidaysEAPFSATriple AAA insuranceWellness benefits401k contributionInternet reimbursement
Job Information
📋Core Responsibilities
The Brokerage Intake Support Specialist is responsible for answering phones, responding to member inquiries, and performing data entry for ride and billing information. They also manage mail processing, prepare denial letters, and coordinate ride assignments while maintaining accurate records.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
94
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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