JOB DETAILS

Electronic Services Representative - Full Time

CompanyGenisys Credit Union
LocationAuburn Hills
Work ModeOn Site
PostedApril 30, 2026
About The Company
Genisys Credit Union is a not-for-profit, member-owned financial institution that has been committed to helping its members financially since 1936. Based in Auburn Hills, Genisys is one of the largest credit unions in Michigan and one of the strongest in the country, with over $6 billion in assets. We consistently receive the highest ratings for safety and soundness and are focused on providing our more than 290,000 members nationwide with convenience and quality service through 32 branch locations, nearly 5,000 shared branches and 30,000 surcharge-free ATMs. We sponsor over 1,000 community events a year and provide over 5,000 hours of hands-on volunteer support. We are proud to be part of your community, and we truly believe that Genisys is “where you come first.” Anyone can join! Visit our website for details: https://www.genisyscu.org/join Federally Insured by the NCUA
About the Role
 
At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Electronic Services Representative at our Home Office in Auburn Hills, MI.

Position Purpose:  

Responsible for waiting on members, both internal and external, by phone, in person and by email. Responsible for processing, posting, and balancing card accounts. Researches and resolves card processing disputes, processes charge backs, and adjusts members' accounts. Completes related reports and records and maintains files. Professionally assists members and vendors and notifies them as needed. Performs related clerical duties as required.  

Job Duties (include but not limited to):  

  • Maintains a working knowledge of VISA, Debit MasterCard, ATM, Online Banking, Mobile Baking, and Remote Deposit to assist with members, and member and branch phone calls  
  • Researches and resolves card processing disputes. Completes charge-backs or retrieval requests as needed  
  • Reads and comprehends all rules, regulations, and updates that come in from VISA, MasterCard, CO-OP Network, and other industry sources  
  • Cross sell Credit Union products and services using needs based selling practices  
  • Blocks or unblocks Visa Cards, Debit MasterCard’s, or ATM cards as necessary according to policy   

Qualifications:   

  • High school graduate or equivalent  
  • One to two years of related experience required   

Skills/Abilities:   

  • Experience with Microsoft Excel preferred  
  • Excellent communication and public relations skills  
  • Solid math skills.  
  • Able to analyze accounts  
  • Attentive to detail  
  • Well organized  
  • Ability to assist others  
  • Ability to read and understand manuals, periodicals, policy manuals, vendor correspondence, etc  
  • Able to use PC, calculator, phone, and all related business equipment   

Benefits:  

  • Vacation and Paid Time Off  
  • Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available  
  • Paid Tuition to $5000 per year  
  • Bereavement Pay  
  • Holiday pay at 8 hours per observed holiday  
  • Free Financial Planning Assistance  
  • 401k up to 3% match and 5% Profit Share  

Don’t meet every single requirement listed here? That’s okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this position but your qualifications or past experiences don’t align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran  

Key Skills
Customer ServiceCard ProcessingDispute ResolutionAccount BalancingMicrosoft ExcelCommunicationPublic RelationsMath SkillsAccount AnalysisAttention To DetailOrganizationNeeds Based SellingOnline BankingMobile BankingRemote DepositClerical Duties
Categories
Finance & AccountingCustomer Service & SupportAdministrative
Benefits
VacationPaid Time OffHealth InsuranceDental InsuranceVision InsuranceLife InsuranceFlexible Spending AccountsShort Term DisabilityLong Term DisabilityPaid TuitionBereavement PayHoliday PayFinancial Planning Assistance401kProfit Share
Job Information
📋Core Responsibilities
The Electronic Services Representative is responsible for assisting members with card accounts, processing disputes, and performing account adjustments. They also handle clerical duties, maintain records, and cross-sell credit union products using needs-based selling practices.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
387
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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