SVS Vision - Optician - Lenox, MI

Since 1974, SVS Vision has helped our customers lead better lives through better vision. As a Michigan-based company with over 80+ offices in 9 states, we have grown to be one of the largest optical companies in the Midwest with the help of our devoted employees. We are a family-oriented company that takes pride in recognizing and rewarding our employees for their hard work and dedication. We trust our company philosophy makes for an exciting and fun work environment where our employees can thrive while providing the best customer service possible. Our pledge to our employees has never wavered, as seen in our remarkable longevity with the opportunities for growth within the company, above-market salaries, and exceptional benefits.

Additionally, SVS offers an employee referral bonus where you are awarded substantial additional earnings for qualified employee referrals. Opticians have supplemental earning potential. They can make additional compensation on what they sell, this is in addition to their regular compensation. Opticians could also enjoy free designer glasses every year along with incredible discounts. 

Job Summary:

SVS Vision Opticians will be responsible for helping customers achieve the right type of eyeglasses, lens shape or contact lenses in accordance with their eyesight or eye. Opticians usually work as part of a team of eye care professionals including optometrists. Their customers are generally people who have had an eye exam and received a prescription for corrective lenses or could need protective lenses including safety and sunglasses. Our opticians enjoy this rewarding position by providing excellent customer service, building relationships with our patients, and styling their eyewear to fit their needs and personality. Opticians need to have a thorough understanding of the different types of optical aids available. Their duties usually include (but are not limited to): 

POSITION SUMMARY:

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

• Provide excellent customer and patient service according to company and store standards

• Analyze patient eyewear needs

• Recommend specific lenses, lens coatings and frames to satisfy patient needs

• Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions

• Order and dispense eyewear accurately and professionally

• Assist patients with proper frame repairs and adjustments

• Show patients how to insert, remove and care for their contact lenses

BUSINESS AND OPERATIONAL STANDARDS

• Maintain a complete knowledge of third-party plans and claims

• Explain promotions and special lens offerings to patients and customers

• Balance accounts

• Prepare work orders containing specific instructions for Optical Lab

• Process medical billing information

• Ensure proper merchandising of frame inventory

• Confirm appointments

• Process transactions in the optical billing and point of sale systems

• Process medical billing information, including uploading all supporting documents to EHR, including IDs, Insurance cards, Insurance Plan sheets, and charts

• Organize and file patient and customer records

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• Maintain license as required by State

• High School Graduate or equivalent

• Previous experience in an office and/or optical dispensing setting is preferred

• Able to handle multiple customer interactions/phone calls at a time

• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

• Able to read and write at a high school graduate level

• Able to sit or stand for extended periods of time

• Able to operate various office equipment (e.g., tablet, personal computer, telephone, fax machine, copier, etc.)

• Ability to lift 10 to 20 pounds

• Ability to see (Near, Distance, Color, and Depth Perception)

• Manual and finger dexterity, as well as hand/arm steadiness

• Ability to grip and hold items

• Good eye and hand coordination

• Able to operate a cash register, various optical equipment and tools

• Ability to adapt to changing policies and duties required for the business

• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

• Ability to travel between offices to support patient care

•Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Benefits and Perks:

• Energetic environment  
• Paid vacation and personal time off, paid holidays 
• Available anniversary bonus 
• Paid mileage
• Paid rate increases per union contract 
• License and CE reimbursement
• Sales commission 
• Above market salary
• Matching 401(k) plans
• Affordable medical and dental benefits
• Vision benefits provided by SVS Vision 
• Life and disability insurance
• Company sponsored discounts on many useful items and services
• Ability to transfer based on seniority
• Opportunity for growth within the company
• Rewards and recognition for outstanding performance
• Professional training
• Licensed and CE reimbursement (licensed states only)
• Ability to transfer locations based on seniority 
• Perfect attendance bonus